Sales Manager - Franchise

ESSENTIAL FUNCTIONS:
Represent hotel by soliciting, responding to, and negotiating with persons requiring group accommodations (10 or more guest rooms) with or without meeting space and/or on-site (hotel) catering, based upon market segment and account files assigned by the Director of Sales (and Marketing). Represent hotel in significant interactions dealing with customers relative to sales and operational questions, concerns, and issues. Negotiate contracts with customers and commission agreements with third-party agencies.
Initiate the preparation of proposals and/or contracts to advise prospective customers primarily of the hotel guest rooms, but also meeting space and/or banquet date, space, and rate availability. Develop and quote prices for the same.
· Attend weekly sales departmental meetings and other scheduled meetings to support business operations, e.g., tentative review, lost business review, group-pick up, etc.
· Conduct site inspections with potential customers, visiting guest rooms, meeting space and banquet facilities, as well as other hotel facilities.
· Assist supportive staff with answering of telephones, photocopying, using fax machines and maintaining sales files.
· Other duties as assigned.
REQUIRED QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES):
Basic hotel product knowledge, i.e., staffing, operations, safety, security, structural, terminology, fire, police and health codes, hotel policies, city ordinances.
Basic knowledge of the hotel structure/layout and how all departments interact.
Basic knowledge of various types of set up styles used in the meeting rooms.
Basic knowledge of audio visual equipment, telecom equipment, lighting, and room temperature control.
Extensive knowledge of the market and related meeting industry.
Quantitative processing of data via office machine equipment, mathematical computations, and analytical skills necessary to accurately determine and communicate financial, forecasting, and space utilization calculations.
Proficiency in the use and operation of computer systems with the ability to navigate efficiently through Word, Excel, Access, Outlook, Delphi (or in-house sales system), Internet.
Ability to read, write, and speak the English language to fully comprehend guest requests, memos, proposals, general correspondence, and similar written materials.
Possess a good conceptual understanding of electronic devices and the ability to operate such items as copy machines, slide projectors, microphones, computers, etc.
Ability to complete a contract in compliance with all checklists, standards, and hotel policies.
Interpersonal skills to provide overall guest satisfaction.
Must be at least 21 years of age.
REQUIRED EDUCATION OR COMBINATION OF EDUCATION AND EXPERIENCE:
High School Diploma or GED.
Bachelor’s degree in Hotel Management, Business Administration, Marketing, or Communications preferred.
Requires a minimum of two year’s experience in hotel sales.
Valid driver’s license required.
Travel required
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:
Standing-5% /Walking-20% /Sitting-75%; Office setting.
Office/Hotel setting; Shift work; Required to work weekends, holidays, and overtime.
Occasional lifting, carrying, pushing, and pulling up to 25 lbs.
Exposure to VDT's/CT's from the computer screen.
On 24-hour emergency call.