Vice President of Service Management

Company Description Cencora | 3PL provides third-party logistics services dedicated to delivering pharmaceutical products with integrity and reliability. The organization manages end-to-end logistics tasks to support seamless, timely service in a complex global environment shaped by evolving technology and geopolitical changes. With an extensive international network, Cencora helps pharmaceutical manufacturers stay ahead by ensuring precise, compliant delivery. By outsourcing logistics to Cencora, manufacturers can increase operational efficiency, free internal resources, and focus on strategic priorities such as research, development, and growth.
Role Description The Vice President of Service Management is a full-time, remote role responsible for overseeing the quality, consistency, and performance of logistics services delivered to pharmaceutical clients. This position leads the development and execution of service management strategies, including service design, delivery standards, performance metrics, and continuous improvement initiatives. The role involves collaborating closely with internal operations, finance, technology, and commercial teams to align service offerings with client expectations and regulatory requirements. The Vice President will oversee key client relationships, manage escalations, and ensure service-level agreements are met or exceeded across global markets. Day-to-day activities include setting service policies, guiding cross-functional teams, reviewing operational and financial reports, driving process optimization, and mentoring leaders within the service organization to uphold a culture of accountability and customer focus.
Qualifications
Strong analytical skills, including the ability to interpret complex operational and performance data to inform decisions and improvements.
Expertise in finance and budgeting to manage service-related P&L, forecast costs, and optimize resource allocation.
Proven experience in strategic planning, with a track record of developing and implementing long-term service management strategies.
Demonstrated team leadership capabilities, including leading distributed teams, fostering collaboration, and developing talent.
Extensive experience in logistics, supply chain, or pharmaceutical services, preferably in a senior leadership capacity.
Advanced understanding of compliance, quality standards, and risk management in a regulated industry environment.
Excellent communication and stakeholder management skills, with the ability to influence at executive and client levels.
Bachelor’s degree in business, supply chain management, finance, or a related field; advanced degree (MBA or equivalent) is preferred.

Work arrangement
No