Field Services Technician

About Peraton
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we're keeping people around the world safe and secure.
About The Role
Position Overview
We are seeking a Senior Field Services Technician to support the installation, transition, and sustainment of next-generation Voice Communication Switch (VCS) systems. This role is critical to successful site preparation, system cutover, & customer acceptance, and legacy system decommissioning in operational environments.
This position requires a highly skilled field technician who can operate independently, solve complex technical issues under time constraints, and work directly with customers to ensure seamless voice system transitions with minimal operational disruption.
This position is remote with 95% travel requirements.
Key Responsibilities
Lead and support site surveys, site preparation, and system installation activities
Execute and support VCS system cutovers from legacy voice platforms to next-generation systems
Perform decommissioning of legacy voice communication systems
Conduct independent system testing and validation to confirm:
Power installation compliance
Cabling integrity and standards adherence
Equipment and site specification alignment
Perform maintenance, troubleshooting, and repair of VCS and supporting telecom/IT infrastructure
Use diagnostic tools to identify and resolve voice, network, and hardware faults
Support preventive maintenance and system health checks
Provide on-site customer support and end-user orientation/training as needed
Maintain accurate technical documentation, service reports, and cutover records
Ensure compliance with safety protocols, site security, and operational standards
Coordinate closely with engineers, program teams, and other field technicians during deployment activities
Qualifications
Required Technical ExperienceProfessional SkillsWork EnvironmentThis role is ideal for a senior technician who thrives in high-visibility cutover environments and enjoys being the person who ensures mission-critical voice systems come online smoothly and correctly the first time.
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Minimum of 8 years with BS/BA; Minimum of 6 years with MS/MA; Minimum of 3 years with PhD, 12 years in lieu of degree
US Citizen with the ability to obtain a public trust clearance
Hands-on experience with Voice Communication Switch (VCS) systems or similar mission-critical voice platforms
Experience supporting system cutovers, migrations, or technology refresh efforts
Knowledge of:
Telecommunications infrastructure
VoIP technologies
Cabling standards and power validation
Networked voice systems
Strong troubleshooting and root-cause diagnostic skills
Experience using test equipment and diagnostic tools in field environments
Familiarity with operational environments where uptime and reliability are critical
Excellent technical problem-solving ability
Strong customer service and communication skills
Ability to work independently in remote field locations
Strong documentation and reporting discipline
High attention to detail and adherence to procedures
Effective time management and ability to meet deployment timelines
Team-oriented mindset with ability to collaborate across technical disciplines
Field-based role supporting operational and technical sites
Extensive travel (up to 95%)
Work may occur in active operational environments requiring strict adherence to procedures and standards
Details
Target Salary Range: $86,000 - $138,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
Benefits Statement: Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.
Application Statements: The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity. Use of artificial intelligence (AI) tools of any kind during Peraton interviews is strictly prohibited unless the candidate has obtained prior written authorization. All interview responses must be the candidate's own.
EEO:Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

Work arrangement
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