Field Collection Officer

Company Description Solanki Enterprise is a growing organization focused on providing reliable financial and collection services to a diverse client base. The company emphasizes ethical practices, transparent communication, and long-term relationships with both clients and customers. Team members are encouraged to take ownership of their work and contribute to continuous improvement in processes and outcomes. Solanki Enterprise offers opportunities for professional development and values individuals who are committed to accuracy, accountability, and service quality.
Role Description The Field Collection Officer role is a full-time hybrid position based in Ahmedabad, with a mix of on-site field visits and some work-from-home tasks. The role involves visiting customers to collect dues, verify payment commitments, and update records accurately. Daily responsibilities include coordinating with the finance and customer service teams, maintaining detailed collection reports, and following up on pending payments through phone calls and in-person meetings. The Field Collection Officer is expected to handle customer queries professionally, adhere to company policies and regulatory guidelines, and support the improvement of collection processes.
Qualifications
Candidates should possess strong Debt Collection skills, including follow-up, negotiation, and adherence to ethical collection practices.
Candidates should possess solid Analytical Skills to review accounts, identify risks, and prioritize collection activities effectively.
Candidates should possess excellent Customer Service and Communication skills to manage interactions respectfully and build trust with customers.
Candidates should possess a foundational understanding of Finance to interpret account information, payment terms, and basic financial documents.
Ability to work in a hybrid environment with regular field travel within Ahmedabad and some remote tasks.
Strong attention to detail, record-keeping skills, and familiarity with basic computer applications or mobile collection tools.
Previous experience in collections, banking, NBFCs, or related financial services is beneficial.
Minimum educational qualification at the high school/secondary level; higher education in commerce or finance is an advantage.

Work arrangement
No