Front Office Executive

Front Office Executive — Volantiss
Location: Pune
Department: Front Office / Guest Experience
Reports to: Front Office Manager / Hotel Manager
We’re looking for a warm, confident and people-first Front Office Executive who can make guests feel at home from the moment they arrive.
What you’ll do:
Welcome guests, handle check-ins/check-outs and manage reservations.
Handle guest requests, queries and complaints with ownership and empathy.
Coordinate with housekeeping, maintenance, food & beverage and other teams to ensure a smooth stay.
Provide local recommendations and help guests make the most of Pune.
Handle calls, WhatsApp enquiries, payments and basic front-office documentation.
Proactively spot what a guest needs and solve problems rather than simply pass them on.
Maintain a welcoming, lively and professional front desk environment.
What we’re looking for:
Excellent communication and interpersonal skills.
Comfortable speaking English, Hindi and preferably Marathi.
Hospitality experience is preferred, but the right attitude matters more than a fancy CV.
Comfortable working shifts, weekends and holidays.
Someone who is warm, observant, solution-oriented and genuinely enjoys meeting people.
The Volantiss bit
You don't need to behave like a textbook hotel receptionist.
We want someone who can talk to a guest like a human, not a protocol.
If something goes wrong, own it. Fix it. Learn from it.
If a guest needs help, don't ask whose job it is. Just help.
Be yourself. We've got the rest.

Work arrangement
No