Advisor

Company Description HDFC ERGO General Insurance Company Limited is a subsidiary of HDFC Bank Limited, one of India’s leading private sector banks. The company is jointly promoted by HDFC, a premier housing finance institution, and ERGO International AG, the primary insurance entity of the Munich Re Group. HDFC ERGO offers a comprehensive range of general insurance products, including motor, health, travel, home, and personal accident insurance for retail customers, as well as property, marine, and liability insurance for corporate clients. With an extensive branch network, wide distribution channels, and a 24x7 support team, the company focuses on seamless customer service and innovative insurance solutions. HDFC ERGO provides opportunities for professionals to grow within a dynamic, customer-centric, and industry-leading organization.
Role Description The Advisor role is a full-time, on-site position based in Howrah. The Advisor will support customers in understanding and selecting suitable general insurance products across motor, health, travel, home, and personal accident categories, as well as relevant corporate offerings. Daily responsibilities include meeting prospective and existing customers, explaining policy features and benefits, assisting with documentation, and guiding customers through the proposal and onboarding processes. The Advisor will coordinate with branch teams and support staff to ensure timely issuance of policies, address customer queries, and help resolve service-related issues. The role also involves maintaining accurate records, meeting defined sales and service targets, and complying with all regulatory and organizational guidelines.
Qualifications
Ability to understand and explain general insurance products, including motor, health, travel, home, and personal accident policies.
Strong customer service and relationship management skills, with a focus on clear communication and trusted advisory support.
Basic sales and negotiation skills, with the ability to identify customer needs and recommend appropriate solutions.
Comfort with documentation, policy applications, and working with branch systems and digital tools.
Good verbal and written communication skills in English and local language; professional and courteous interpersonal style.
Ability to work on-site in Howrah, manage time effectively, and meet performance and compliance requirements.
Prior experience in insurance, banking, or financial services is an advantage but not mandatory.
Minimum educational qualification typically at the higher secondary or graduate level; relevant certifications in insurance are beneficial.

Work arrangement
No