Administrative Assistant

About The Company
ARS-Rescue Rooter, part of American Residential Services, is recognized as the nation's largest provider of residential HVAC, plumbing, and electrical services. With over 50 years of experience, ARS-Rescue Rooter has built a reputation for delivering reliable, high-quality services to homeowners across the country. The company prides itself on its commitment to customer satisfaction, innovative solutions, and a dedicated team of professionals who strive to exceed expectations in every service interaction. As a leader in the industry, ARS-Rescue Rooter continuously invests in its workforce and technology to ensure it remains at the forefront of residential service excellence.
About The Role
We are seeking a dedicated and detail-oriented Accounting/Administrative Assistant to join our team. In this role, you will play a crucial part in enhancing the customer experience by monitoring service quality, addressing customer concerns, and ensuring that our service standards are consistently met. Your responsibilities will include investigating service quality issues, documenting customer feedback, coordinating resolutions with local service teams, and analyzing customer satisfaction trends. This position offers an excellent opportunity for individuals with a background in customer service, quality control, or inside sales to contribute to a dynamic organization committed to continuous improvement. The ideal candidate will possess strong communication skills, a proactive approach, and a passion for delivering exceptional service outcomes.
Qualifications
1-2 years of experience in customer service or call center environments
4-8 years of experience in quality control, inside sales, or a similar customer-focused role
Knowledge of residential construction trades; HVAC and Plumbing experience preferred
Exceptional communication skills with a keen attention to detail
Strong computer literacy and documentation skills
A proactive mindset, dependable attitude, and commitment to achieving quality outcomes
Pre-employment drug screening and nationwide background checks are required for all candidates. Candidates should be prepared to demonstrate their ability to work effectively in a fast-paced environment and uphold the company's standards of service excellence.
Responsibilities
Act as a key contributor in the customer satisfaction and quality assurance processes by managing inbound concerns and proactively following up with customers to ensure resolution
Investigate service quality issues, including pricing discrepancies, damages, and technician performance concerns
Accurately document and track all customer complaints and identify trends in quality assurance reports
Coordinate with local service center teams and leadership to resolve service issues and implement corrective actions
Review and respond to customer satisfaction surveys, with particular attention to negative feedback, to facilitate continuous improvement
Deliver insightful reports and conduct quarterly complaint analyses by branch and region to identify areas for enhancement
Maintain service consistency and foster ongoing improvements in the customer experience through data-driven insights and team collaboration
Benefits
Access to insurance benefits after just 31 days of employment
Medical insurance options starting at $5 per week
Dental and vision insurance coverage
Health Savings Account (HSA) or Flexible Spending Account (FSA) options
401(k) retirement plan with company matching contributions
Paid Time Off (PTO) and holiday pay to support work-life balance
Company-paid life insurance to provide financial security
Opportunities for professional development and growth within a reputable organization
Equal Opportunity
ARS-Rescue Rooter is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. We believe in fair hiring practices and providing equal opportunities for all qualified candidates. For more details on how we collect and use personal information, please review our privacy policy.

Work arrangement
No