Live opening · Posted 9 days ago
Customer Service Agent
Elite Escapes · Grand Rapids, MI (Remote)
You are 9 days behind. JobBeeper subscribers saw this role while it was still new.
At a glance
The key details from the original listing.
CompanyElite Escapes
LocationGrand Rapids, MI (Remote)
Work modeNo
Source
Linkedin
Listed9 days ago
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About the role
Description supplied by the original job listing.
Job brief
Join Elite Escapes and turn your passion for travel into your next career.
As a Remote Travel Customer Service Specialist, you'll be the friendly voice and helpful hand behind unforgettable vacations, cruises, and getaways—supporting clients before, during, and after their trips while enjoying the freedom to design your own schedule.
We provide full training, access to top travel suppliers, and continued mentorship to help you succeed. If you enjoy connecting with people, solving problems, and creating smooth, stress‑free experiences, you'll feel right at home here.
What You'll Do
Respond to client inquiries via email, chat, and phone about bookings, itineraries, and travel details
Assist with changes, cancellations, refunds, and special requests in line with supplier policies
Troubleshoot issues before and during travel (reservations, payments, confirmations, upgrades)
Provide clear, accurate information on destinations, policies, promotions, and travel requirements
Document interactions and follow up to ensure issues are fully resolved and clients feel supported
Contribute to a positive, consistent brand experience that encourages repeat travel and referrals
What We Provide
Step‑by‑step training in travel products, systems, and customer service best practices
Access to major travel suppliers, booking platforms, and support tools
Travel perks and discounts (after completing training and performance milestones)
Ongoing mentorship, coaching, and a supportive team community
Why You'll Love It
Work remotely
Part‑time or full‑time options
Join a welcoming, supportive travel community that values service and growth
What You'll Need
Must be 18 years or older
Access to a computer or smartphone with reliable internet
Excellent communication, empathy, and organizational skills
Calm, solution‑focused attitude and eagerness to learn travel systems and policies
Ready to start your journey?
Apply today and discover how rewarding it can be to support travelers around the world.
Work arrangement
No
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