Daily Service Manager

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Daily Service Manager
Hybrid Remote
Johnston, IA
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Job Type
Full-time
Description
Candeo is a Not to Profit organization committed to enhancing the lives of individuals with diverse abilities. We provide comprehensive support services tailored to meet the unique needs of each person we serve, empowering them to lead fulfilling lives within their communities. At Candeo, we prioritize fostering a work culture that is safe, supportive, inclusive, flexible, and conducive to learning. Our mission is to uphold these principles every day.
We're seeking a dedicated and experienced Service Manager who share our commitment to our mission, vision, and values to join our team. The Service Manager will play a crucial role in overseeing and coordinating the delivery of support services to our clients, ensuring the highest standards of care and support are maintained.
Employment Status- Salaried Non-exempt
Why Candeo
Employer with a clear vision and identity
Honest and approachable leadership
Culture of learning, kindness & collaboration
Embrace diversity and inclusion
Promotes open communication
Encourages creativity and welcomes new ideas
Passionate team
Benefits
Health, Dental, and Vision Insurance
Short -Term Disability and Long-Term Disability
Life Insurance
Paid Time off
Flexible saving Accounts
401K
Flex hours
Hybrid work model
What You’ll Do
The Service Manager is responsible for the provision and coordination of client services for clients under the supervision of the Administrator. Responsibilities will include overseeing the day-to-day operations, maintaining appropriate staffing, recruiting, training and disciplining staff, maintaining service plans and relations with the families of the clients. Functions independently within the constraints of organizational policy and procedure to assure that the clients receive the highest quality services possible from available resources. Direction and guidance are available from the Daily Services Administrator.
Essential Job Functions
Direct support
Oversee health, wellness, and safety
Client support plan development, monitoring, and assessment over time
Facilitating and encouraging community inclusion
Promoting professional relations and teamwork
Staff recruitment, selection, and hiring
Lead and train direct support staff
Service management and quality assurance
Advocacy and public relations
Cultural awareness and responsiveness
Supports Candeo’s Mission to inspire clients to achieve their personal goals by modeling the values of the organization
Performs other related duties as assigned by the Administrator
Requirements
Required key Behavioral Competencies:
Leadership Ability: Demonstrating strong leadership to guide and motivate the team effectively.
Effective Interpersonal Skills: Building positive relationships with clients, staff, and other stakeholders.
Conflict Resolution: Handling and resolving conflicts in a constructive manner.
Flexibility: Adapting to changing organizational needs and client requirements.
Professionalism: Maintaining a high standard of professional ethics and behavior in all interactions.
Organizational Skills: Managing multiple tasks efficiently and ensuring smooth day-to-day operations.
Cultural Awareness: Providing culturally appropriate support and respecting the unique characteristics of each client.
Required Qualification & Experience
Bachelor’s degree in one of the areas listed below; plus, two years of experience working with people with intellectual disabilities/brain injury and mental illness or a combination of education and experience- Human Services, Rehabilitation, Education, Business, Psychology, or a related field
Valid Iowa Driver’s License·
Proof of 50/100/50K Automobile Insurance· High level of literacy in spoken and written English
Proficient in the Microsoft Office
Ability to travel in counties served by Candeo
Work Environment
Client home and community including but not limited to medical providers, retail stores, outdoor recreation, and indoor recreation
Work and travel in all types of weather, including inclement weather
Travel
During scheduled work hours
Approved mileage and expenses are reimbursed
Physical Demands
Bending, sitting, standing, twisting, reaching, driving, climbing stairs, climb or balance, stoop, kneel, crouch or crawl, talk or hear, taste or smell, lifting and carrying
Must be able to lift and carry various items when supporting clients; including groceries, supplies and to provide physical assistance to clients as indicated in the client Individual Support Plan
Equal Employment Opportunity: Candeo prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Candeo conforms to the spirit as well as to the letter of all applicable laws and regulations.
Salary Description
$37,699
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