Telesales Representative

Company Description Costas Healthcare is a growing organization dedicated to delivering reliable and accessible healthcare services. The company focuses on supporting patients and clients through clear communication, efficient processes, and responsive service. Costas Healthcare values teamwork, integrity, and a commitment to quality in every interaction. Team members are encouraged to contribute ideas, learn continuously, and help improve the overall client experience. The organization offers opportunities for professional growth within a supportive, performance-driven environment.
Role Description This is a full-time, on-site Telesales Representative role based in Panchkula. The Telesales Representative will make outbound and receive inbound calls to inform potential customers about healthcare services, answer questions, and guide them through enrollment or purchase processes. Responsibilities include identifying customer needs, explaining service features and benefits, and following up on leads to meet or exceed sales targets. The role also involves maintaining accurate records of calls and interactions in the CRM system, handling basic customer support queries, and escalating complex issues when needed. Telesales Representatives will collaborate with the sales and customer service teams, participate in training sessions, and follow established scripts and compliance guidelines.
Qualifications
Strong Communication skills, including clear verbal speaking ability and active listening
Customer Service and Customer Support skills for handling inquiries and resolving concerns
Sales skills, including lead conversion, objection handling, and closing techniques
Training experience or willingness to participate in ongoing training and skill development
Basic computer literacy and familiarity with CRM or call center software
Ability to work on-site in Panchkula and manage high call volumes
High school diploma or equivalent; additional education in business or healthcare is an advantage
Prior experience in telesales, call centers, or healthcare services is preferred but not mandatory

Work arrangement
No