Relationship Officer

Company Description Sky Housing is a growing organization in the mortgages & housing sector, focused on providing reliable and accessible housing solutions. The company aims to deliver quality residential projects and supportive services that meet the needs of diverse communities. Sky Housing emphasizes transparent dealings, customer satisfaction, and long-term relationships with clients and partners. Team members are encouraged to contribute ideas, collaborate across functions, and help enhance the overall customer experience.
Role Description The Relationship Officer role at Sky Housing is a full-time, on-site position based in New Delhi. The Relationship Officer will manage and nurture relationships with existing and potential clients, respond to inquiries, and provide clear information about housing projects, pricing, and financing options. Daily tasks include meeting clients in person, conducting follow-ups via phone and email, preparing basic documentation, coordinating with sales, finance, and operations teams, and resolving customer concerns promptly. The role also involves identifying new business opportunities, supporting sales campaigns, maintaining accurate records in CRM or other systems, and ensuring a professional and empathetic customer experience at all times.
Qualifications
Strong Business Relationship Management and Customer Service skills, with the ability to build trust and sustain long-term client relationships.
Knowledge of Finance and housing-related financial products, with the ability to explain payment plans and basic financial terms clearly.
Effective Communication skills, including clear verbal and written communication and active listening in client interactions.
Sales skills, with experience in lead conversion, negotiation, and meeting or exceeding targets in a client-facing role.
Prior experience in real estate, housing, banking, or related customer-facing sectors is an advantage.
Comfort working on-site in New Delhi, with the ability to manage multiple client meetings and administrative tasks.
Proficiency with basic office software and CRM tools, and strong attention to detail in documentation and record keeping.
Bachelor’s degree in Business, Commerce, Marketing, or a related field preferred, or equivalent practical experience.

Work arrangement
No