Bpo

Company Description Info E-Services is a business process outsourcing (BPO) organization focused on delivering reliable customer support and back-office services to clients across various industries. The company emphasizes efficient service delivery, clear communication, and adherence to client standards and policies. Team members are encouraged to contribute to a professional, collaborative work environment while maintaining high-quality service levels. Info E-Services offers opportunities for skill development and growth for individuals interested in building a career in BPO operations.
Role Description This is a full-time, on-site BPO role located in Coimbatore South. The role involves handling inbound and outbound customer interactions via phone, email, or chat, providing accurate information, resolving queries, and escalating issues when necessary. Day-to-day tasks include following standard operating procedures, documenting customer interactions, updating records in the system, and meeting performance targets such as quality scores and response times. The role also requires collaborating with team members and supervisors, participating in training sessions, and maintaining a professional and customer-focused approach in every interaction.
Qualifications
Candidates should possess strong communication skills, including clear spoken and written English, and active listening abilities.
Candidates should possess basic computer skills, such as typing proficiency, familiarity with office software, and the ability to navigate multiple applications.
Candidates should possess customer service capabilities, including problem-solving, patience, and the ability to manage high-volume interactions professionally.
Candidates should possess organizational and time management skills to handle multiple tasks, follow schedules, and meet performance targets.
Candidates should possess adaptability and a willingness to learn, including openness to feedback, process changes, and continuous improvement.
Relevant experience in BPO, call center, or customer service roles is beneficial but not mandatory for entry-level positions.
A minimum of a high school diploma or equivalent is preferred; additional education in business, communications, or related fields is an advantage.

Work arrangement
No