Property & Guest Experience Executive

Company Description The Lost Cabins is a hospitality-focused company dedicated to creating thoughtfully designed cabin stays that blend comfort, nature, and local culture. The team is committed to delivering memorable guest experiences through attentive service, well-maintained properties, and personalized touches. Operations emphasize quality, reliability, and a welcoming environment for guests seeking peaceful, well-managed accommodations. The Lost Cabins values collaboration, accountability, and continuous improvement, offering team members the chance to grow within a dynamic, guest-centric setting.
Role Description The Property & Guest Experience Executive is a full-time, on-site role based in Kozhikode. This position is responsible for overseeing day-to-day property operations, including coordinating housekeeping and maintenance, monitoring cabin conditions, and ensuring that facilities are consistently guest-ready. The role involves greeting and assisting guests on arrival, managing check-in and check-out processes, responding to inquiries and concerns, and providing proactive support to enhance overall stay satisfaction. The executive will collaborate with internal teams and external vendors, maintain accurate records of bookings and property issues, and help implement standards and procedures to improve service quality and operational efficiency.
Key Responsibilities
Welcome guests and assist with check-in and check-out.
Communicate with guests before, during, and after their stay through WhatsApp/calls.
Help guests with directions, property information, and general requirements.
Ensure cabins are clean, tidy, and ready before guest arrival.
Coordinate housekeeping and cleaning between bookings.
Check basic facilities, rooms, bathrooms, and common areas regularly.
Monitor the swimming pool and ensure the surrounding area is kept clean and presentable.
Assist with basic property maintenance and report any issues promptly.
Coordinate with local service providers, delivery partners, and maintenance workers when required.
Assist guests with reasonable on-site requests and ensure a good overall guest experience.
Maintain basic records related to bookings, cleaning, maintenance, and guest requirements.
Help maintain the overall cleanliness, safety, and appearance of the property.
Handle day-to-day operational tasks independently when required.
What We’re Looking For
Friendly, responsible, and trustworthy personality.
Good communication skills in English and Malayalam.
Comfortable interacting with guests and handling their requests.
Basic smartphone/WhatsApp skills.
Hospitality, homestay, resort, Airbnb, or property-management experience is an advantage.
Someone who is comfortable working in a nature/forest environment.
Ability to work independently and take responsibility for the property.
Willingness to handle practical, hands-on tasks when required.
Salary & Benefits
Salary: ₹15,000 – ₹20,000 per month, based on experience.
On-site accommodation can be provided.
Opportunity to work in a peaceful nature setting.

Work arrangement
No