CRM Operations Executive

We’re Hiring: CRM Operations Executive
Location: United Arab Emirates
Employment Type: Part-Time
Experience Level: Mid-Level to Senior
Work Arrangement: Hybrid
About Us
We support businesses with CRM operations, customer data management, digital workflows, sales administration, and business process coordination. Our work focuses on maintaining accurate CRM information, improving operational visibility, and supporting efficient workflows across commercial and business teams.
The Role
We are looking for a CRM Operations Executive to support the day-to-day management and optimization of CRM systems and related business processes. The role involves maintaining customer and prospect data, coordinating CRM workflows, monitoring records and activities, preparing reports, and supporting teams in making effective use of CRM platforms.
Key Responsibilities
Manage day-to-day CRM operations and administrative activities.
Maintain accurate customer, prospect, account, contact, and opportunity records.
Review CRM data for completeness, accuracy, duplicates, and outdated information.
Create, update, and maintain CRM records, fields, lists, tags, and business information.
Monitor lead, prospect, customer, and sales pipeline data throughout the CRM lifecycle.
Coordinate CRM workflows, task assignments, follow-ups, notifications, and activity tracking.
Support the implementation and maintenance of CRM processes and operating procedures.
Prepare CRM reports, dashboards, data summaries, and operational performance updates.
Track CRM activities, pipeline movements, conversion data, and outstanding follow-ups.
Coordinate with sales, marketing, finance, operations, and management teams regarding CRM requirements.
Support data imports, exports, migrations, and system updates when required.
Assist with CRM integrations, forms, email workflows, and other connected business tools.
Monitor system issues, data inconsistencies, workflow errors, and access requirements.
Support user onboarding, CRM process guidance, and basic system administration.
Maintain CRM documentation, process guides, data standards, and workflow records.
Assist with segmentation, reporting, campaign lists, and customer data analysis.
Monitor CRM adoption and identify opportunities to improve data quality and operational efficiency.
Support testing of CRM changes, automations, integrations, and new functionality.
Recommend improvements to CRM workflows, reporting processes, and data management practices.
Requirements
3+ years of experience in CRM operations, CRM administration, sales operations, marketing operations, or business operations preferred.
Bachelor’s degree or equivalent in Business, Marketing, Information Systems, Operations, or a related field preferred.
Practical experience working with CRM platforms and customer or prospect databases.
Good understanding of CRM data management, pipelines, workflows, reporting, and process coordination.
Strong attention to detail when managing large volumes of customer and business data.
Comfortable using spreadsheets, CRM systems, dashboards, and digital workflow tools.
Good analytical and problem-solving skills.
Strong organizational and follow-up abilities.
Good written and verbal communication skills.
Ability to coordinate CRM requirements across multiple departments.
Ability to manage multiple workflows, records, projects, and deadlines.
Experience with Salesforce, HubSpot, Microsoft Dynamics, Zoho CRM, automation tools, or CRM integrations is an advantage.
What We Offer
Hybrid part-time work arrangement.
Flexible hours designed to support a balanced working schedule.
Practical experience across CRM operations, customer data management, business workflows, reporting, and digital operations.
Exposure to CRM systems, automation, integrations, analytics, and cross-functional business processes.
A professional and collaborative working environment.

Work arrangement
No