Network Engineer (Customer Success)

Responsibilities:
Network Troubleshooting: Diagnose and resolve network connectivity issues across enterprise and telecom environments, ensuring reliable operation of the Opplane VLMA platform.
Network Analysis: Analyze routing behavior, packet captures, Linux system logs, and application logs to identify the root cause of network and connectivity issues.
Solution Validation: Test and validate proposed solutions in the Solution Lab before deployment to customer environments.
Deployment Support: Assist with the deployment, configuration, and optimization of networking solutions within customer environments.
Customer Support: Provide technical support to enterprise customers and telecom operators by guiding troubleshooting activities, communicating technical findings, and helping resolve technical issues through ticketing systems, email, and live support sessions.
Incident Management: Perform incident triage, prioritize technical issues, and coordinate resolution with internal engineering teams.
Requirements:
Experience: Minimum 3 years of experience as a network engineer.
Education: Bachelor's degree in computer science, information technology, or engineering.
Preferred Qualifications: Possessing certifications such as Cisco CCNA, Juniper JNCIA, or CompTIA Linux+/Network+ is highly advantageous.
Networking Fundamentals and CLI Experience:
Routing and Switching: Solid understanding of core networking concepts, including IPv4/IPv6 addressing, subnetting, VLANs, L2VPNs, Routing Protocols (e. g., OSPF, BGP).
Tunnelling Technologies: Familiarity with tunnelling concepts such as GRE and VPN technologies.
CLI Proficiency: Proven hands-on experience using Cisco IOS or Juniper Junos Command Line Interface (CLI) to configure interfaces, verify routing tables, and troubleshoot network connectivity.
Linux System Administration:
Comfortable working within Linux/Unix environments using the command line.
Ability to navigate directories, manage files, review system logs, and verify running services.
Experience in SNMP, Syslog, and TACACS.
Experience using Linux networking tools such as ping, traceroute, ip/ifconfig, and netstat.
Troubleshooting and Infrastructure:
Packet Analysis: Familiarity with packet capture tools such as Wireshark or tcpdump.
Infrastructure Awareness: Understanding of virtualized network environments (VMs) and how routers or gateways connect to a central core network.

Experience
3-7 yrs