Customer Relationship Management Executive

Company Description Founded in 1981, Shri Khemisati Polysacks (SKPPL Group) is a leading manufacturer and exporter of PP/HDPE woven fabrics, sacks, bags, and plastic liners serving both domestic and international markets. With over four decades of experience, the group is known for high-quality, durable, and reliable packaging solutions used across industries such as agriculture, chemicals, cement, fertilizers, and food grains. Advanced manufacturing technology and rigorous quality control ensure products consistently meet global standards. The company focuses on innovation, customer satisfaction, and sustainable practices while providing customized solutions to clients worldwide.
Role Description This is a full-time, on-site role for a Customer Relationship Management Executive based in the Mumbai Metropolitan Region. The role involves managing and nurturing relationships with existing and prospective customers, ensuring high levels of customer satisfaction and retention. Responsibilities include handling customer inquiries, resolving issues promptly, and coordinating with internal teams such as sales, production, and logistics to meet customer requirements. The executive will analyze customer data and feedback to identify trends, support upselling and cross-selling opportunities, and contribute to improving overall customer experience. The role also includes maintaining CRM records, preparing periodic reports, and supporting customer-focused initiatives aligned with business goals.
Qualifications
Strong Customer Experience and Customer Retention skills with a focus on long-term relationship building.
Effective Communication skills, including clear verbal and written interaction with customers and internal teams.
Solid Analytical Skills to interpret customer data, identify patterns, and support decision-making.
Basic understanding of Sales processes and the ability to support sales activities and customer proposals.
Relevant experience in customer-facing roles, preferably in manufacturing, packaging, or related industries.
Proficiency in CRM tools, MS Office, and data reporting.
Ability to work collaboratively, handle multiple priorities, and respond promptly to customer needs.
Bachelor’s degree in Business, Commerce, Marketing, or a related field is preferred.

Work arrangement
No