Guest Services Associate

Company Description IMPERATIV HOSPITALITY PRIVATE LIMITED is a hospitality company headquartered on Bangla Sahib Road in New Delhi, Delhi, India. The organization operates in the broader hospitality and guest services sector, serving a diverse clientele. Team members are part of a growing company that values professional service standards and consistent guest experiences. The company offers opportunities to build a career in front-office operations, reservations, and customer-facing roles within a structured hospitality environment.
Role Description The Guest Services Associate is a full-time, on-site role based in the Greater Kolkata Area. This role focuses on welcoming guests, managing check-in and check-out processes, and ensuring a smooth and pleasant stay experience. Daily responsibilities include handling inquiries in person and over the phone, managing reservations and cancellations, and coordinating with housekeeping and other departments to address guest needs promptly. The Guest Services Associate also supports issue resolution, provides local information and guidance, and maintains accurate records in property management systems. The role requires a professional demeanor, a strong customer focus, and adherence to company policies and service standards.
Qualifications
Strong Guest Services and Guest Service skills, with a commitment to delivering consistent, high-quality hospitality experiences.
Customer Service expertise, including handling inquiries, resolving concerns, and maintaining a positive, service-oriented attitude.
Experience managing Reservations, including booking, modification, and cancellation processes using relevant software or property management systems.
Clear and professional Communication skills, both verbal and written, to interact effectively with guests, colleagues, and management.
Ability to work on-site in shifts, including weekends and holidays, as required by hospitality operations.
Attention to detail, reliability, and the ability to multitask in a fast-paced, guest-facing environment.
Basic computer literacy and familiarity with front office or hotel management systems is preferred.
Previous experience in hotels, resorts, or similar hospitality settings is an advantage; a diploma or degree in Hospitality Management or a related field is beneficial.

Work arrangement
No