Manager

Company Description Jana Small Finance Bank is a fast-growing financial institution focused on serving diverse customer segments, including individuals, small businesses, and underserved communities. The bank offers a wide range of retail and commercial banking products designed to support financial inclusion and responsible growth. With a strong emphasis on customer service, compliance, and ethical practices, Jana Small Finance Bank aims to build long-term, trust-based relationships. Team members benefit from a collaborative culture, performance-driven environment, and opportunities for professional development and advancement.
Role Description The Manager role at Jana Small Finance Bank is a full-time, on-site position based in Guwahati. The Manager will oversee branch or business unit operations, ensuring efficient processes, adherence to regulatory and internal policies, and achievement of sales and service targets. This role involves managing and mentoring a team, coordinating daily workflows, monitoring performance metrics, and resolving operational issues. The Manager will engage with customers to understand their financial needs, support cross-selling of banking products, and handle escalations with professionalism. Responsibilities also include reporting to senior leadership, supporting audits and compliance reviews, and contributing to local market growth initiatives.
Qualifications
Strong leadership and team management capabilities, including the ability to motivate, coach, and develop team members.
Proficiency in branch or business operations management, with attention to process efficiency and risk controls.
Solid understanding of retail and small business banking products, customer service practices, and basic financial analysis.
Excellent communication and interpersonal skills, with the ability to build trust with customers, colleagues, and stakeholders.
Ability to interpret and apply banking regulations, compliance requirements, and internal policies in day-to-day work.
Comfort with data-driven decision-making, including use of banking systems, reporting tools, and spreadsheets.
Bachelor’s degree in Business, Finance, Management, or a related field; an MBA or equivalent postgraduate qualification is an advantage.
Prior experience in banking or financial services, especially in a supervisory or managerial role, is highly beneficial.
Strong problem-solving skills, integrity, and a customer-centric mindset, with the ability to work effectively in an on-site, fast-paced environment.

Work arrangement
No