IT Support Officer

Role Description This part-time remote IT Support Officer role is responsible for providing day-to-day technical assistance to internal users and clients. The IT Support Officer will respond to support requests, diagnose issues, and resolve problems related to desktop computers, printers, and basic IT infrastructure. Typical tasks include handling helpdesk tickets, guiding users through troubleshooting steps, documenting solutions, and escalating complex issues when necessary. The role also involves maintaining accurate records of incidents, monitoring recurring problems, and suggesting improvements to enhance system reliability and user experience.
Qualifications
Strong Technical Support and Troubleshooting skills to diagnose and resolve user issues efficiently.
Solid understanding of Information Technology fundamentals, including operating systems, networks, and common business applications.
Hands-on experience with Desktop Computers, including setup, configuration, updates, and basic hardware/software maintenance.
Practical Printer Support experience, including installation, configuration, connectivity, and routine issue resolution.
Effective communication skills, with the ability to explain technical concepts clearly to non-technical users.
Organized and detail-oriented, with good documentation habits and time management skills in a remote environment.
Ability to work independently, prioritize multiple requests, and maintain a customer-focused mindset.
Relevant certification or training in IT support (such as CompTIA A+ or similar) is advantageous.

Work arrangement
No