Oracle CRM Process Lead

Leads the strategic functional direction of Oracle E-Business Suite (EBS) at global scale, ensuring cross-module alignment, process standardization, and a scalable long-term ERP roadmap. Acts as the functional design authority, translating business priorities into platform strategy and delivery.
Responsibilities
This role will require regular onsite presence in Ohio, and the client offers a very generous relocation package.
Package up to $180,000 a year
Strategic Governance & Platform Direction
Own the strategic direction and evolution of Oracle EBS functional domains.
Drive global process, data, and solution convergence across regions and business units.
Translate business strategy into a coherent, scalable ERP roadmap.
Anticipate future business needs and shape the platform roadmap accordingly.
Prioritization & Demand Management
Own prioritization of Oracle EBS capabilities, balancing business needs, dependencies, and transformation objectives.
Assess and refine demand to ensure alignment with strategic and architectural standards.
Resolve competing priorities across regions and functions using consistent decision frameworks.
Design Authority & Solution Oversight
Lead feasibility assessments, high-level solution design, and functional governance.
Review proposed solutions and enhancements for scalability, platform integrity, and cross-module impact.
Assess the long-term implications of design decisions and minimize technical debt.
Roadmap & Delivery Governance
Govern functional roadmaps, scope, and delivery plans for EBS enhancements.
Monitor delivery of configuration changes, functional enhancements, and releases.
Ensure milestones, scope, and outcomes align with agreed requirements and acceptance criteria.
Qualifications
Experience
8–10 years of experience in Oracle EBS product ownership, functional leadership, or global process governance.
Enterprise-scale experience managing Oracle EBS modules and cross-module dependencies.
Proven experience managing complex backlogs and balancing global, functional, and technical priorities.
Experience working across geographically distributed, matrixed organizations.
Education
Degree in Information Technology, Computer Science, Business Administration, or a related discipline, or equivalent experience.
Technical Skills
Strong understanding of Oracle EBS architecture, module interactions, and integration patterns.
Ability to assess functional impacts, dependencies, and long-term design implications.
Experience with EBS configuration, release management, and upgrade planning.
Knowledge of ERP data models, process harmonization, and convergence methodologies.
Services Operations
Strong understanding of end-to-end service operations, including contracts, field service, installed base, repair, warranty, and entitlement processes.
Ability to translate business requirements into functional specifications and ERP solutions.
Familiarity with service revenue recognition, preventive maintenance, SLAs, workforce management, and spare parts processes.
Communication & Leadership
Able to communicate complex technical and functional trade-offs to senior stakeholders.
Strong consensus-building and stakeholder management skills.
Proven ability to drive alignment across regions and functions without direct authority.
Strategic, decisive, and systems-oriented approach to problem solving.

Work arrangement
No