Live opening · Posted 9 days ago
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Graduate Customer Support Specialist (Remote UK)
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Overview
CV-BRIDGE LTD is seeking an enthusiastic, articulate, and customer-focused Graduate Customer Support Specialist to join our expanding UK team on a 100% remote basis.
This role is ideal for a recent graduate or entry-level candidate looking to launch a rewarding corporate career in client services, operational support, and customer success. You will serve as the primary line of communication for our users, ensuring prompt, friendly, and effective resolution to queries.
Job Snapshot
📍 Location: London, England, United Kingdom
🏠 Workplace: Remote
💼 Job Type: Permanent
⏰ Employment: Full-Time
🎯 Experience: Entry Level
📊 Salary: £30,000–£35,000 per annum
Key Responsibilities
• Respond efficiently to incoming customer inquiries via email, live chat, and support ticketing systems
• Troubleshoot user queries, account issues, and basic technical questions with clarity and empathy
• Maintain high customer satisfaction ratings by delivering polite, accurate, and timely solutions
• Escalation of complex technical or financial issues to appropriate internal teams
• Document recurring client feedback to help product leads optimize service delivery
• Update customer record databases, maintain accurate activity logs, and follow privacy standards
• Collaborate with cross-functional teams to streamline support procedures and improve user guides
Requirements
• Bachelor’s degree in any discipline (Humanities, Business, Science, Arts, or related fields)
• Exceptional written and verbal communication skills in English
• Strong problem-solving abilities with a empathetic, client-centric approach
• Basic digital literacy and comfort learning internal CRM software, live chat tools, and ticketing software
• Excellent time-management and organizational skills with high attention to detail
• Self-motivated attitude with the discipline to perform consistently in a work-from-home environment
• No prior professional customer support experience required; retail, hospitality, or university leadership experience is a plus
What We Offer
• Competitive £30,000–£35,000 annual salary
• 100% Fully Remote working setup anywhere across the UK
• Permanent, full-time career stability
• Structured onboarding, dedicated mentorship, and clear progression pathways into Customer Success Management
• Modern, tech-forward, and supportive team culture
• Equipment and software tools provided for seamless home-office setup
How to Apply
Apply in around 20–25 seconds via cv-bridge.co.uk — confirm your details, upload your CV and submit your application.
Work arrangement
No
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