Customer Care Executive

Company Description Pratapsons Heritage is a luxury bridal and ethnic couture destination based in Jaipur, known for its high-quality craftsmanship and premium designs. The brand offers an exclusive range of bridal wear, festive attire, and traditional couture that blends heritage aesthetics with contemporary styles. Serving clients from Jaipur to the world, Pratapsons Heritage caters to customers across 50+ countries. Team members work in a customer-centric environment that values elegance, attention to detail, and personalized service for a global clientele.
Role Description The Customer Care Executive is a full-time, on-site role located in Sanganer. This position involves welcoming and assisting customers in-store, responding to inquiries about products, sizes, customization, and availability, and ensuring a smooth and pleasant shopping experience. The role includes managing phone, email, and message-based customer communications, handling order-related queries, coordinating with sales and tailoring teams, and resolving concerns with empathy and professionalism. The executive will maintain accurate customer records, update order status, support after-sales service, and follow company guidelines for high-quality customer care. Working hours may include weekends and festival seasons, aligned with store requirements.
Qualifications
Strong customer service and communication skills, including the ability to listen actively, respond clearly, and handle customer concerns with patience and respect.
Sales support and retail skills, such as assisting in product selection, explaining features and pricing, and coordinating with store and operations teams.
Basic administrative and coordination skills, including maintaining customer records, tracking orders, and using POS or CRM systems.
Professional demeanor, with strong interpersonal skills, a polished appearance, and the ability to work effectively in a luxury retail environment.
Fluency in English and Hindi; additional knowledge of other languages is an advantage for international clientele.
Ability to work on-site full time in Sanganer, including weekends and peak festive or wedding seasons as required.
Prior experience in customer-facing roles, preferably in fashion, retail, or hospitality, is highly beneficial.
Minimum high school diploma; a bachelor’s degree in Business, Fashion, Hospitality, or a related field is an added advantage.

Work arrangement
No