Customer Service Representative

Customer Service Representative
A high-growth, VC-backed SaaS company hiring its founding India team, building its first customer service function around a growing user base
Location: Remote (India)
About the Company
The company has partnered with Flexiple to hire a Customer Service Representative who can keep response times tight as the user base grows. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.
Role Overview
As a Customer Service Representative, you will be one of the first points of contact for customers, helping shape support processes as the team grows.
Key Responsibilities
Query Resolution
Respond to customer queries across email, chat, and phone within SLA
Diagnose issues accurately and resolve them at first contact where possible
Escalate complex or unresolved issues with clear, complete context
Process & Feedback
Keep interaction records accurate and up to date in the support system
Follow updated processes and product changes as they roll out
Share recurring customer feedback with the team lead
Ideal Candidate Profile
1 to 4 years in a customer service, support, or call-centre role
Clear, friendly communicator who can stay patient through repetitive queries
Comfortable learning a new product or platform quickly
Clear written and spoken English and a reliable remote-work setup
Preferred Qualifications
Experience with a helpdesk or CRM platform
Prior experience supporting a software or digital product
What We Offer
A genuine build mandate — you help define the support process, not just follow one
Remote-friendly, pan-India hiring with long-term placement
Direct visibility with the founding team on customer feedback
Hiring Process
HR Screening → Assignment → Manager Round → Culture Fit
This posting fills one seat now, with your application retained for the next service hire.

Work arrangement
No