Account Management Specialist

Account Management Specialist
Location: Saudi Arabia (Remote)
About Logisti
Logisti is building a smarter, more reliable way for businesses to access logistics and on-demand services. We connect customers with trusted service providers while making ordering, coordination, communication, and service follow-up more transparent and efficient.
About the Role
We are looking for an organized and customer-focused Account Management Specialist to manage and grow Logisti’s business customer relationships. The successful candidate will be responsible for supporting customers throughout the service journey, coordinating with internal teams and service providers, resolving issues, and converting successful transactions into repeat and recurring business.
This role is ideal for someone who combines strong relationship-management skills with commercial awareness, operational discipline, and excellent follow-up.
Key Responsibilities
- Manage day-to-day relationships with assigned business accounts.
- Serve as the main point of contact for customers before, during, and after service delivery.
- Understand customer requirements, locations, schedules, service expectations, and operational constraints.
- Coordinate with operations, service providers, finance, product, and commercial teams to ensure smooth execution.
- Monitor open orders, customer requests, complaints, and follow-up actions.
- Proactively communicate updates, delays, changes, and service issues to customers.
- Resolve customer concerns professionally and escalate operational, pricing, financial, or service-quality issues when required.
- Follow up after completed jobs to collect feedback and identify opportunities for repeat orders.
- Build strong relationships with pilot customers and support their transition to recurring usage.
- Maintain accurate customer, opportunity, service, and issue records in the CRM.
- Prepare weekly account-health, customer-feedback, and opportunity reports.
- Identify customer trends, service gaps, and improvement opportunities, and communicate insights to management.
- Support the launch and growth of Logisti’s services across the Saudi market.
- Support the onboarding and activation of new business customers on the Logisti platform.
- Guide customers through their first requests, transactions, and platform usage.
- Coordinate with Service Provider Acquisition and Operations teams to support provider onboarding when needed.
- Follow up with new customers and providers to ensure successful adoption and continued platform usage.
Requirements
- 2–4 years of experience in account management, customer success, B2B sales support, logistics coordination, construction services, facilities management, or a related field.
- Previous experience managing business customers and coordinating multiple stakeholders.
- Strong customer service, communication, and follow-up skills.
- Excellent in Arabic and English, both written and spoken.
- Strong CRM and spreadsheet skills.
- Ability to manage multiple accounts, requests, and priorities simultaneously.
- Ability to remain calm, organized, and solution-oriented during delays or customer complaints.
- Comfortable working in a fast-paced, early-stage environment where processes are continuously improved.
- Willingness to collaborate closely with operations, providers, finance, and product teams.
Preferred Qualifications
- Experience in construction, waste management, Ready Mix, transportation, equipment rental, or facilities management.
- Experience managing B2B recurring or multi-site accounts.
- Familiarity with service-level agreements, proof of delivery, invoices, and settlement processes.
- Experience working with CRM systems and preparing account-performance reports.
Why Join Logisti?
- Join an ambitious company shaping the future of logistics and business services in Saudi Arabia.
- Work in a collaborative, fast-growing, and entrepreneurial environment.
- Have a direct impact on customer experience and commercial growth.
- Develop strong exposure to account management, operations, logistics, and marketplace services.
Apply now and help us turn every successful transaction into a long-term customer relationship.
You can also send your CV to: hr@logisti.com Subject: Account Management Specialist

Work arrangement
No