Business Analyst

Business Analyst – ERP & Software Implementation
Company: ISHAN WORLD
Department: Digital Transformation & Enterprise Systems
Location: Agra, Uttar Pradesh
Employment Type: Full-Time | On-Site
Reporting To: Management / Project Head – Digital Transformation
Experience: Fresher to 4+ Years | Level based on demonstrated capability
About the Role
ISHAN WORLD is looking for a Business Analyst – ERP & Software Implementation who can act as a bridge between Management, business operations, ERP/software systems, developers, testing teams, and end users.
This role involves understanding business requirements, documenting processes, coordinating ERP and software implementation, supporting legacy-system transition, conducting testing and UAT, assisting with data migration, preparing training material, and ensuring successful adoption of implemented solutions.
The ideal candidate should be able to:
Understand → Structure → Document → Coordinate → Configure → Test → Train → Implement → Verify → Close
Key Responsibilities
1. Business Requirements & Process Management
Conduct requirement discussions with Management and business users.
Understand and document current and future business processes.
Convert business ideas and discussions into clear, structured requirements.
Identify gaps, dependencies, contradictions, missing decisions, and process-improvement opportunities.
Maintain requirement traceability from initial discussion to final acceptance.
Support controlled changes and requirement addendums.
2. Documentation & Professional Drafting
Prepare BRDs, functional specifications, user stories, acceptance criteria, and process flows.
Prepare professional emails, meeting notes, action registers, SOPs, user guides, training materials, and implementation checklists.
Maintain configuration, issue, testing, UAT, migration, change, and release documentation.
Ensure important project knowledge is documented and not dependent on individual employees.
3. ERPNext / ERP Implementation
Support ERPNext/Frappe implementation and configuration.
Assist with Company, Legal Entity, Unit, Branch, Warehouse, User, Role, Workflow, and other master configurations.
Support Purchase, Inventory, Sales, Finance, and HR-related ERP configuration and testing.
Evaluate whether requirements should be addressed through standard ERP functionality, configuration, extension, integration, custom development, migration, refactoring, retention, or retirement.
Odoo or other ERP implementation experience will be considered valuable.
4. Legacy FoxPro Software Management
Understand existing FoxPro modules, users, screens, reports, masters, data dependencies, and operational processes.
Coordinate with the existing FoxPro developer/service provider for bugs, errors, minor updates, and approved changes.
Maintain structured issue and change registers.
Evaluate whether issues require a legacy fix, temporary workaround, or migration to the replacement platform.
Support data extraction, field mapping, cleansing, reconciliation, and migration.
Test and document corrections before business acceptance.
Support module-wise retirement after successful testing, UAT, and data continuity checks.
Note: FoxPro programming experience is an advantage but is not mandatory. Functional ownership, structured coordination, and migration discipline are more important.
5. Software Development Coordination
Convert approved business requirements into clearly defined development tasks.
Define requirement references, acceptance conditions, and evidence expectations.
Coordinate with backend, web/mobile, ERP, and AI-assisted development resources.
Track dependencies, blockers, timelines, actual progress, and correction cycles.
Follow tasks through development, review, testing, staging/UAT, and verified closure.
Escalate unclear requirements, scope expansion, security/financial risks, and recurring issues.
6. GitHub & Development Tracking
Assist in maintaining GitHub Issues, requirement references, Pull Request status, test evidence, correction status, and release notes.
Understand basic branch and Pull Request workflows.
Ensure development claims are supported by appropriate code, testing, and review evidence.
Follow the principle: “No Evidence = Not Done.”
Understand that coding completion does not automatically mean business acceptance.
7. Testing & UAT
Prepare test scenarios based on approved requirements and acceptance criteria.
Perform functional, workflow, permission, negative, exception, integration, web/mobile, and regression testing.
Record defects with reproducible steps, screenshots/evidence, expected results, and actual results.
Retest corrections and maintain closure evidence.
Support business users during UAT.
Record approvals, rejections, and pending corrections.
Verify that software is functionally complete, not merely development-complete.
8. Data Migration & Reconciliation
Support migration and validation of master data including:
Products
Vendors
Customers
Employees
Entities
Units
Warehouses
Tax/HSN data
Follow the structured migration process:
Extract → Map → Clean → Deduplicate → Validate → Trial Import → Reconcile → Sign-Off → Migrate
Support migration from FoxPro, existing software, spreadsheets, and other approved sources while ensuring data accuracy and preventing duplication or incorrect overwriting.
9. Basic Technical Support
Hands-on technical capability will be strongly valued. Exposure to the following is preferred:
SQL queries and basic data validation
REST API testing
JSON and data mapping
Basic Python scripting/automation
ERP configuration and data import utilities
Git/GitHub
Basic Linux/Ubuntu commands
Server/service checks
Docker/container awareness
Logs and application health checks
Backup/version/deployment verification
Basic web/mobile troubleshooting
Technical communication with developers
This role is not intended to replace a full-time Software Developer or DevOps Engineer, but strong technical aptitude is highly valued.
10. Server, Environment & Deployment Coordination
Support DEV, Staging/UAT, and Production environment procedures.
Maintain deployment records including version/commit, deployment evidence, health status, backup status, and rollback references.
Coordinate with technical/server teams for incidents and planned maintenance.
Follow approved procedures for production changes and security.
Maintain confidentiality of credentials and sensitive technical information.
11. Training & User Adoption
Prepare user guides, quick-reference documents, SOPs, and training content.
Conduct or support ERP/software demonstrations and user training.
Assist users during onboarding and first-level functional troubleshooting.
Identify recurring user difficulties and convert them into training, UX, or process-improvement actions.
Ensure implemented features are understood and practically usable by business users.
12. AI-Assisted Working
Approved AI tools such as ChatGPT/Codex may be used for:
Requirement structuring
Documentation and drafting
Research
Test-case creation
Data mapping
Coding assistance
Troubleshooting
AI-generated outputs must be validated against approved requirements, actual system behaviour, and authoritative data.
Project Work Allocation
1. Ishan World Software & ERP Transformation – 65–70%
ERPNext, existing Ishan World platform, requirements, integrations, UAT, migration, rollout, and system control.
2. FHICO Software & Channel Systems – 20–25%
Distributor/dealer systems, surveys, CRM, mobile/web applications, channel automation, and future system requirements.
3. Upcoming Business Software Projects – 10–15%
Business process discovery, feasibility analysis, process mapping, requirements, prototype support, and implementation as assigned.
Work allocation may change based on business priorities.
Qualifications & Experience
Preferred Education:
BCA / MCA
B.Tech / B.E. – CS/IT
B.Sc. – CS/IT
MBA – IT / Systems / Business Analytics
BBA / B.Com with strong ERP/software exposure
Equivalent practical experience may also be considered
Experience:
Preferred: 1–4 years
Relevant Backgrounds
Candidates with experience in any of the following areas are encouraged to apply:
Business Analysis
ERP Implementation
Software Implementation
Technical Coordination
QA / UAT
Data Migration
Enterprise Applications
Software Support
Process Analysis
Skills We Value
Business A

Work arrangement
No