Manager - Accounts, Administration & HR

About Arkaya and the Role
Arkaya Mukteshwar is a boutique luxury hill resort set against the Himalayan ranges of Kumaon, with 25 keys, the 180 Degree Restobar and the Shikhar Hall event space. We are building Arkaya into a leading Indian luxury hospitality brand, where every guest experience rests on disciplined back-office systems.
We are seeking an experienced, hands-on professional to take complete ownership of the property's accounts, inventory and HR, while assisting the General Manager with day-to-day administration. As a boutique property, we believe in a lean, capable team, so this single role brings together responsibilities that larger hotels spread across several departments. The ideal candidate moves easily from the day book to a vendor query to a staff concern within the same hour, and handles each with precision and care.
Key Responsibilities
1. Accounts and Finance
Maintain the resort's complete accounts in Tally, recording all cash, bank, sales, purchase and journal entries accurately and on time.
Maintain the day book separately and update it daily to provide a clear, up-to-date record of the property's daily transactions.
Reconcile daily revenue from rooms, the restobar, events and other outlets against the hotel software reports and payment settlements.
Manage petty cash, cash-in-hand, and bank reconciliations, and provide management with a daily closing balance report.
Process vendor bills, verify them against purchase orders and goods received, and schedule approved payments.
Track receivables from OTAs, corporate clients, travel agents and event bookings, and follow up on outstanding amounts.
Prepare and maintain records for GST, TDS and other statutory compliances, and coordinate with the company's CA for filings and audits.
Share monthly MIS reports on revenue, expenses and cash flow with the GM and Directors.
2. Property Administration
In administration, the role supports the General Manager by handling the groundwork so the GM can focus on guests and operations. Assist the GM with day-to-day property administration, including vendor coordination, service contracts, and utilities.
Maintain licences, registrations, insurance and compliance documents, tracking renewal dates so nothing lapses.
Manage office documentation, correspondence and filing, both physical and digital.
Coordinate staff accommodation, meals, transport and other facilities.
Support the GM with purchase requisitions, quotations and vendor comparisons.
Support the GM as the liaison with local authorities, government offices and service providers when required.
3. Inventory and Asset Control
Run the inventory systems already established at the property, and update them from time to time as operations evolve.
Record all stock movement for F&B, housekeeping, linen, crockery, amenities, and stores, matching issues to requisitions.
Conduct periodic physical stock counts and asset verification, and reconcile them against records.
Flag shortages, damages, pilferage and slow-moving stock to management promptly.
Maintain the asset register for movable items such as furniture, beds, linen and equipment.
Set reorder levels with department heads to avoid both stock-outs and overstocking.
4. Human Resources
Maintain complete, timely employment records: personnel files, appointment letters, ID and address proofs, contracts, and exit documents.
Maintain strict confidentiality of all employee information, including salaries, personal records, disciplinary matters and grievances, sharing it only with authorized management.
Manage attendance, leave, overtime and shift records, and prepare monthly payroll inputs.
Handle statutory HR compliance, including PF, ESI, and other applicable labour law requirements.
Coordinate recruitment for property staff: source, screen, schedule interviews, and complete joining formalities.
Run onboarding and induction, including orientation to the staff handbook, SOPs and property policies.
Uphold strict discipline across the property: enforce the staff handbook, code of conduct, and SOPs consistently, and handle warnings and disciplinary action fairly, with proper documentation.
Handle separations and exit formalities, including full-and-final settlement, handovers and required documentation.
Maintain a healthy, respectful work environment, addressing grievances fairly and early.
Support staff engagement, welfare initiatives and training schedules with department heads.
Requirements
Qualifications and Experience: Bachelor's degree in Commerce (B.Com) or equivalent; M.Com, MBA (Finance/HR) or a diploma in HR is an advantage.
7–9 years of combined experience across accounts, administration and HR.
Prior experience in a hotel, resort or hospitality setting is strongly preferred.
Technical Skills
Strong working knowledge of Tally (Tally Prime / Tally ERP 9), for maintaining complete accounts: ledgers, vouchers and reconciliations.
Working knowledge of GST, TDS and basic statutory accounting.
Familiarity with PF, ESI and Indian labour law compliances.
Proficiency in MS Excel (including formulas and reports), Word and email.
Experience with inventory control systems; exposure to hotel property management software is a plus.
Personal Attributes
A true multi-tasker who can manage accounts, admin, inventory and HR single-handedly without letting any area slip.
Unquestionable integrity and absolute discretion: cash, financial data and employee information must be handled in strict confidence at all times.
Organized and detail-oriented, with a habit of keeping records current rather than catching up later.
A disciplined professional who leads by example: approachable and fair with staff, yet firm and consistent in enforcing policy.
Strong written and spoken communication in Hindi and English.
Willing to live and work at a hill location in Mukteshwar.
What We Offer
A senior, high-ownership role at a growing luxury hospitality brand.
Direct exposure to the GM and Directors, with a real say in how the property runs its systems.
Competitive salary based on experience, plus accommodation and food.
A calm, scenic Himalayan workplace.

Work arrangement
No