Operations Executive Plus Service Delivery

Location: [Remote] Pakistan
Job Type: Full-Time
Experience Required: 2–5 Years
About the Role
We are seeking a proactive and versatile Service Delivery & Operations Executive to support client-facing service delivery, international technical recruitment, and operational coordination across our managed IT services engagements.
The ideal candidate will be responsible for directly dealing with clients, managing and monitoring service tickets, ensuring SLA/NBD compliance, coordinating with field engineers globally, and maintaining smooth operational workflows. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced service-driven environment.
Key Responsibilities
🔹 Service Delivery & Client Management
Act as the primary point of contact for clients regarding ongoing service tickets and support requests.
Manage and monitor service tickets from initiation to closure, ensuring SLA and NBD compliance.
Coordinate with field engineers and international partners for timely task execution.
Handle escalations professionally and provide regular status updates to clients.
Prepare service reports and maintain accurate documentation of completed jobs.
🔹 International Technical Recruitment
Source and identify field engineers and technical partners across different countries.
Screen technical profiles and assess candidates based on project requirements.
Conduct initial interviews and coordinate with management for final selection.
Build and maintain a reliable network of freelance and contract-based engineers globally.
🔹 Operations & Coordination
Coordinate with logistics partners and warehouses for hardware movement and inventory updates.
Maintain records of deployments, returns, and stock allocations.
Support process improvements to enhance service efficiency and response times.
Work closely with internal teams including finance and management to ensure smooth operations.
Requirements
Bachelor’s degree in IT, Business Administration, HR, or a related field.
2–5 years of experience in service delivery, IT operations, or technical recruitment.
Strong communication and client-handling skills.
Ability to manage multiple tasks and work under pressure.
Basic understanding of IT hardware, networking, and field support services is preferred.
Proficiency in MS Office (Excel, Word, Outlook).
What We Offer
Exposure to international clients and global IT operations.
Opportunity to grow in a dynamic IT Managed Services environment.
Competitive salary package.
Professional development and career progression opportunities.
Only Apply if you have Relevant Experience

Work arrangement
No