Front Office Manager

Company Description Paatlidun Safari Lodge is a premium luxury wildlife resort located on the edge of the Jim Corbett Tiger Reserve, offering guests an immersive experience in unspoilt nature. The lodge blends high-end comfort with warm Kumaoni hospitality, creating a refined retreat in the untamed wilds. Its unique setting allows guests to encounter local wildlife in a safe and curated manner, guided by expert naturalists. Paatlidun focuses on delivering sensory-rich experiences that highlight the sights and sounds of the forest while maintaining high service standards for discerning travelers.
Role Description The Front Office Manager is responsible for overseeing all front desk and guest relations operations to ensure a seamless and welcoming experience for every guest. This full-time, on-site role based in Corbett, OR includes managing check-in and check-out processes, supervising front office staff, and coordinating with other departments such as housekeeping, food and beverage, and safari operations. The role involves handling guest inquiries and concerns, maintaining reservation systems, optimizing room allocation, and upholding service standards and brand guidelines. The Front Office Manager will also prepare daily reports, monitor front office budgets, train team members, and help implement procedures that enhance guest satisfaction and operational efficiency in a luxury wildlife lodge setting.
Qualifications
Strong front office and hospitality operations skills, including guest services, reservations management, and check-in/check-out procedures.
Team leadership and people management abilities, with experience in supervising, scheduling, and training front office staff.
Customer service and communication skills, including confident spoken and written English and the ability to handle guest feedback professionally.
Proficiency with hotel property management systems (PMS), basic office software, and attention to detail in reporting and documentation.
Organizational and problem-solving skills, with the capacity to manage multiple tasks in a fast-paced, high-end resort environment.
Previous experience in a hotel, resort, or similar hospitality setting; experience in luxury or wildlife lodges is an advantage.
Relevant education in Hospitality Management or a related field is preferred, or equivalent professional experience.
Ability to work on-site in Corbett, OR, with a flexible schedule, including weekends and holidays as needed.

Work arrangement
No