Customer Sales Specialist

Job Description – Customer Sales Executive (International Voice Process)
Position: Customer Sales Executive – International Voice Process
Location: Gurugram
Shift: Rotational Shifts
Employment Type: Full-Time
Joining: Immediate Joiners Preferred
About the Role
We are hiring Customer Support Executives for an International Voice Process. The ideal candidate should have excellent communication skills, prior experience in international voice support, and the ability to handle customer queries efficiently in a fast-paced environment.
Key Responsibilities
Handle inbound customer calls professionally
Resolve customer queries and provide appropriate solutions
Maintain high levels of customer satisfaction and service quality
Document customer interactions accurately in the system
Meet process KPIs and performance targets
Coordinate with internal teams for issue resolution when required
Eligibility Criteria
Excellent verbal communication and interpersonal skills
Comfortable working in rotational shifts
Immediate joiners will be preferred
1 year of international voice/sales experience is mandatory
Preferred Skills
Strong customer handling abilities
Good listening and problem-solving skills
Ability to work under pressure and in a team environment
Basic computer knowledge and familiarity with CRM tools
What We Offer
Competitive salary package
Growth and career advancement opportunities
Dynamic and professional work environment
Incentives and performance rewards
Contact Details
📞 Contact: 7738109440
📧 Email: vaishali.thakur@wns.com

Work arrangement
No