Sales Service Representative

Company Description EntityCore Global is a software company focused on building web and mobile applications and developing engineering talent. The organization provides end-to-end services including UI/UX design, software testing, and quality assurance, supporting clients with tailored technology solutions. In addition to development services, EntityCore Global offers corporate training programs and industry internships that enable learners to gain practical experience and certification. Based in India, the company collaborates with global partners and clients, providing growth opportunities for team members in a dynamic, learning-oriented environment.
Role Description The Sales Service Representative is a full-time remote role responsible for supporting the entire sales cycle and ensuring a positive experience for prospects and clients. Day-to-day responsibilities include responding to inquiries, qualifying leads, preparing proposals or quotes, and maintaining accurate records in CRM systems. The role involves coordinating with internal teams to understand service offerings, providing product information, and resolving client issues in a timely and professional manner. The Sales Service Representative will also follow up with leads, schedule and support sales calls or demos, and contribute to meeting revenue and customer satisfaction targets. This position requires consistent communication through email, phone, and online meetings, along with proactive engagement to build long-term client relationships.
Qualifications
Strong communication and interpersonal skills for engaging prospects, presenting information clearly, and building client relationships.
Customer service and problem-solving skills to handle inquiries, resolve issues, and support clients throughout the sales process.
Organizational and time-management abilities to manage multiple leads, follow-ups, and documentation in a structured manner.
Basic understanding of software, technology services, or IT solutions; ability to quickly learn EntityCore Global’s offerings.
Experience with CRM tools, spreadsheets, and online collaboration platforms; comfortable working in a remote environment.
Prior experience in inside sales, sales support, or customer service roles is preferred.
Ability to work independently while collaborating effectively with distributed teams.
Relevant education in business, marketing, communications, or a related field, or equivalent practical experience.

Work arrangement
No