Customer Service Manager

Company Description prekshit investments limited is a growing organization in the financial and investment services sector, focused on delivering reliable solutions and building long-term client relationships. The company is committed to integrity, transparency, and customer-centric service in all its operations. Team members work in a collaborative environment where data-driven decisions and continuous improvement are valued. Joining prekshit investments limited offers opportunities to contribute to customer experience, operational efficiency, and sustainable business growth.
Role Description The Customer Service Manager is a full-time, on-site role based in Bengaluru. This role is responsible for leading the customer service team, overseeing daily operations, and ensuring prompt, accurate responses to customer inquiries and concerns across multiple channels (phone, email, chat, and in-person). The Customer Service Manager will monitor service performance, implement processes to improve customer satisfaction, and handle escalations in a professional and timely manner. The role includes analyzing customer feedback and service metrics, preparing regular reports, coordinating with other departments to resolve issues, and training team members on best practices and company policies. The individual will also contribute to developing customer service standards and initiatives that support business objectives and enhance the overall client experience.
Qualifications
Strong customer-facing skills, including Customer Service Management, Customer Support, and a proven focus on Customer Satisfaction.
Excellent Communication skills, with the ability to clearly explain solutions, manage escalations, and collaborate with cross-functional teams.
Solid Analytical Skills to interpret service metrics, identify trends, and recommend improvements to processes and customer experience.
Experience leading or supervising a customer service team, including coaching, performance management, and scheduling.
Ability to work on-site in Bengaluru, manage multiple priorities, and maintain a calm, solution-oriented approach under pressure.
Proficiency with customer service software, CRM tools, and basic office applications; experience in financial or investment services is an advantage.
Relevant academic background such as a bachelor’s degree or equivalent experience in business, management, or a related field.

Work arrangement
No