Guest Experience Manager

Company Description RMZ is a diversified global alternative asset owner focused on strategic investments in high-growth sectors that contribute to a sustainable global economy. With a strong presence in Real Estate and Infrastructure, RMZ is committed to creating outstanding value through scale, reach, and decades of industry experience. The organization is owned by the Menda family and is driven by a promise to transform for the future through innovative, long-term investments. RMZ offers a dynamic environment for professionals who are motivated by impact, growth, and sustainability. Additional information about RMZ can be found through leading business and public information platforms.
Role Description The Guest Experience Manager is responsible for overseeing and elevating the end-to-end experience of guests and visitors across RMZ properties. This full-time, on-site role, based in Bengaluru, involves supervising front-of-house operations, ensuring high service standards, and coordinating with property management and facilities teams to maintain a welcoming and efficient environment. The Guest Experience Manager will handle guest inquiries, manage escalations, and implement service protocols that reflect RMZ’s brand and values. The role includes training and guiding guest-facing staff, analyzing feedback, and introducing improvements to processes, amenities, and guest communication. The Guest Experience Manager will also collaborate with internal stakeholders to support events, VIP visits, and tenant engagement activities.
Qualifications
Strong customer service and guest relations skills, with experience managing front-of-house or hospitality operations.
Proficiency in communication and interpersonal skills, including the ability to interact confidently with guests, tenants, and internal stakeholders.
Experience with service quality management, including handling feedback, resolving issues, and implementing process improvements.
Ability to lead and coach guest-facing teams, with skills in team coordination, scheduling, and performance oversight.
Organizational and time-management skills, with the capacity to handle multiple guest needs, events, and operational tasks simultaneously.
Comfort with using basic office software and property or visitor management tools; experience in real estate, corporate hospitality, or facilities management is an advantage.
Bachelor’s degree in Hospitality Management, Business, Communications, or a related field, or equivalent practical experience.
Demonstrated commitment to professionalism, inclusivity, and a guest-centric mindset in a fast-paced environment.

Work arrangement
No