Live opening · Posted 9 days ago
The key details from the original listing.
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Description supplied by the original job listing.
We are a global healthcare company helping patients worldwide access affordable medicines.
We are looking for a Customer Support & Operations Executive (International Customers) to manage customer communication and online patient communities.
This is a full-time, office-based role in Agra.
Key Responsibilities
1. Customer Support & Lead Management
Reply to patient queries via WhatsApp and email in a timely and polite manner
Follow up with patients for pending information or documents
Maintain and update leads in CRM (Zoho)
Request feedback and reviews from delivered customers
2. Community Management
Invite customers to join Facebook support groups
Moderate groups and respond to basic queries
Encourage patients to share stories or testimonials
3. Newsletter Support
Help organize common patient questions for newsletters
Monitor monthly newsletter distribution
4. Website Support (Occasional)
Add new products on Shopify as per given format
5. Sending Email and Linkedin messages to prospects.
Required Skills & Profile
Good written English communication
Comfortable using WhatsApp, email, Facebook
Basic computer skills (Google Sheets / Excel)
Patient, polite, and empathetic nature
Organized and responsible
Preferred Background (Not Mandatory)
Experience in healthcare / hospital / pharmacy / customer support
Graduates in B.Com / BBA / BA / B.Sc / Pharmacy preferred
Freshers with good English and learning attitude are welcome.
What We Offer
Stable full-time role
Training and clear processes
Friendly work environment
Opportunity to grow in healthcare operations
Please apply only if you are comfortable working in an office in Agra and handling patient communication.
Job Type: Full-time
Work arrangement
No
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