Caller

Company Description Professional Advisory and Consultants is a growing organization that provides consulting and advisory services to a diverse range of clients. The company focuses on delivering professional guidance and support to help clients improve their operations and achieve their business objectives. Team members work in a collaborative environment that values clear communication, reliability, and client service. The organization continues to expand its presence and offerings, creating opportunities for individuals who are interested in client-facing and operations-focused roles.
Role Description This is a full-time, on-site Caller role based in Bengaluru. The Caller will be responsible for making outbound and receiving inbound calls to support client projects and internal operations. Daily activities include gathering information from clients, updating records in systems or spreadsheets, and sharing required details with relevant stakeholders. The Caller will follow call scripts where needed, maintain call quality standards, and escalate issues or complex queries to supervisors. The role also involves coordinating with team members, meeting call volume and performance targets, and maintaining a professional and courteous communication style at all times.
Qualifications
Strong verbal communication skills in English; proficiency in additional regional languages is an advantage.
Ability to handle high call volumes while maintaining accuracy and professionalism.
Basic computer literacy, including working with spreadsheets, databases, or CRM tools.
Good listening skills and the ability to gather and record information clearly and systematically.
Customer service mindset with patience, empathy, and problem-solving abilities.
Willingness to work on-site in Bengaluru and adhere to defined schedules and targets.
Prior experience in call center, telecalling, or customer support roles is preferred but not mandatory.
Minimum educational qualification: high school diploma or equivalent; higher education is an added advantage.

Work arrangement
No