Customer Support Executive

Aachho – Company & Role Summary
Company:
* Contemporary ethnic fashion brand inspired by Rajasthan’s royal heritage.
* Offers handcrafted apparel featuring traditional prints and modern designs.
* Focuses on preserving Indian craftsmanship while catering to modern customers.
Role: Customer Support Executive (Jaipur | On-site)
Key Responsibilities:
* Handle customer queries via phone, email, chat, and social media.
* Assist with orders, shipping, returns, exchanges, and product queries.
* Resolve customer issues and maintain high satisfaction levels.
* Monitor feedback and escalate complex concerns.
* Maintain customer interaction records and follow SOPs.
* Collaborate with Operations and Sales teams to improve CX.
Required Skills & Qualifications:
* Strong customer service, satisfaction, and online support skills.
* Basic technical support and CRM/ticketing system knowledge.
* Excellent English and Hindi communication.
* Calm, empathetic, and solution-oriented approach.
* Bachelor’s degree or equivalent customer-facing experience.
* Retail, e-commerce, or fashion support experience is an advantage.
In short: A customer-facing role focused on multichannel support, issue resolution, customer satisfaction, and coordination with internal teams.

Work arrangement
No