Customer Service Assistant

Company Description El tahrir tourism is a travel services provider focused on delivering reliable, customer-centered tourism experiences. The company is committed to helping clients plan and enjoy trips that meet their preferences and budgets. Team members work collaboratively to ensure smooth booking processes and responsive support before, during, and after travel. El tahrir tourism values clear communication, professionalism, and a strong focus on customer satisfaction in all interactions.
Role Description This is a part-time remote role for a Customer Service Assistant. The Customer Service Assistant will handle customer inquiries through phone, email, and online chat, providing clear information on travel packages, bookings, and policies. Daily tasks include resolving issues, processing changes or cancellations, and following up to ensure customer satisfaction. The role involves documenting interactions in customer management systems, coordinating with internal teams to address service requests, and maintaining up-to-date knowledge of company offerings. The successful candidate will manage time effectively, respond promptly, and contribute to a positive, professional customer experience.
Qualifications
Candidates should possess strong Customer Service and Customer Support skills focused on resolving inquiries efficiently and professionally.
Candidates should possess solid Interpersonal Skills and Communication abilities to build rapport and convey information clearly across different channels.
Candidates should possess a focus on Customer Satisfaction, including active listening, empathy, and follow-through on customer concerns.
Ability to work independently in a remote environment, manage multiple requests, and prioritize tasks effectively.
Proficiency with basic computer applications and customer support tools; experience with online booking or CRM systems is an advantage.
Strong written and spoken English; additional languages related to key markets are a plus.
Prior experience in customer service, hospitality, or tourism-related roles is beneficial.

Work arrangement
No