Chief Experience Officer

Chief Experience Officer (CXO)
BigBull Technologies is seeking a strategic and customer-centric Chief Experience Officer (CXO) to lead the company's customer, product, brand, and service experience strategies in the U.S. market.
The CXO will collaborate closely with the executive team and cross-functional teams—including product, marketing, design, technology, sales, and operations—to create consistent and measurable experiences across every stage of the customer journey.
Core Responsibilities
Develop and execute a company-wide customer and user experience strategy.
Ensure a consistent experience across digital products, marketing, sales, onboarding, service delivery, and customer support.
Map the end-to-end customer journey and identify opportunities to enhance customer engagement, satisfaction, retention, and loyalty.
Lead initiatives in customer research, UX design, service design, and experience measurement.
Translate customer insights into actionable improvements for products, branding, and operations.
Define and monitor experience metrics, including customer satisfaction, retention rates, adoption rates, and service quality.
Collaborate with product and technology teams to improve usability, accessibility, and digital experiences.
Build and lead cross-functional teams focused on experience, research, design, and customer success.
Represent the customer perspective in high-level strategic planning and investment decisions.
Ensure all experience initiatives comply with U.S. regulations regarding privacy, accessibility, and consumer protection.
Qualifications
Bachelor’s degree in Business, Design, Marketing, Technology, Psychology, or a related field; an advanced degree is preferred.
10+ years of experience in customer experience (CX), user experience (UX), product, brand, customer success, or digital transformation.
At least 5 years of senior leadership experience.
Proven track record of optimizing customer journeys and achieving measurable business outcomes.
Deep understanding of UX research, service design, customer analytics, and digital product development.
Experience leading cross-functional teams in technology, digital services, agency, or consulting sectors.
Exceptional executive-level communication, strategic planning, and change management skills.
Familiarity with U.S. standards regarding accessibility, privacy, and customer experience.
What We Offer
An executive-level role with the opportunity to directly influence company strategy.
Highly competitive compensation package based on experience and location. * Performance-based incentive scheme (subject to company policy).
Flexible work arrangements based on business and role requirements.
Opportunity to build the company's US customer experience function.

Work arrangement
No