IT Support Officer

Role Description This part-time remote IT Support Officer role is responsible for providing day-to-day technical assistance to internal users and clients. The IT Support Officer will respond to support tickets, emails, and chat requests, diagnose issues, and resolve problems related to desktop computers, printers, and basic network connectivity. This role includes installing and configuring software, performing routine system checks, updating documentation, and escalating complex incidents to senior IT staff when needed. The IT Support Officer will also assist with user onboarding, account setup, and ensuring that systems are secure and functioning efficiently.
Qualifications
Candidates should possess strong Technical Support and Troubleshooting skills for resolving user issues efficiently.
Candidates should possess solid Information Technology knowledge, including common operating systems and basic networking concepts.
Candidates should possess hands-on experience with Desktop Computers, including hardware setup, software installation, and performance optimization.
Candidates should possess practical Printer Support skills, such as configuration, connectivity, and maintenance.
Candidates should possess clear communication skills, customer service orientation, and the ability to explain technical concepts in simple terms.
Candidates should possess strong organizational skills, the ability to manage multiple tickets, and work effectively in a remote environment.
Relevant certifications (e.g., CompTIA A+, ITIL Foundation) or equivalent practical experience are beneficial.
Prior experience in an IT support or helpdesk role is preferred but not required.

Work arrangement
No