Vice President of Service Management

Company Description Alpha Financial Investments, operating as ALPHA Asset Management, is a leading investment fund and portfolio management company in the Egyptian market. Since beginning operations in 2009, the company has built a strong track record in the financial services sector, supported by a clear investment vision and an experienced team. Licensed by the Financial Regulatory Authority (FRA) in 2016 to manage investment funds, ALPHA Asset Management oversees a diverse range of funds, including money market, fixed-income, equity, and real estate funds. The company is committed to delivering sustainable, competitive returns while strengthening investor confidence and maintaining its position as a trusted financial partner.
Role Description The Vice President of Service Management is a full-time, remote role responsible for overseeing the quality, efficiency, and consistency of client service delivery across ALPHA Asset Management. This role includes designing and implementing service management frameworks, monitoring performance metrics, and ensuring alignment with regulatory requirements and internal policies. The Vice President will collaborate closely with portfolio managers, operations, risk, and compliance teams to resolve service issues, optimize processes, and enhance the overall client experience. Daily activities involve leading service teams, reviewing service-level agreements, managing escalations, and driving continuous improvement initiatives that support the company’s strategic goals.
Qualifications
Candidates should possess strong Analytical Skills and the ability to interpret complex financial and operational data.
Candidates should possess solid Finance knowledge, including familiarity with investment funds, portfolio management, and financial markets.
Candidates should possess Strategic Planning and Budgeting skills to design and manage service programs aligned with business objectives.
Candidates should possess proven Team Leadership abilities, including coaching, performance management, and cross-functional collaboration.
Relevant experience in service management or operations within asset management, banking, or broader financial services.
Excellent written and verbal communication skills, with a focus on stakeholder management and client relations.
Strong problem-solving and decision-making capabilities, with attention to detail and risk awareness.
Bachelor’s degree in Finance, Business Administration, Economics, or a related field; an advanced degree or professional certification (e.g., CFA, FRM, ITIL) is an advantage.
Comfort working in a remote environment, with effective time management and digital collaboration skills.

Work arrangement
No