IT Suppor

Role Description This is a part-time remote role for an IT Support professional at Star Link Real Estate. The role involves providing technical support for staff, handling service requests, and resolving hardware, software, and network-related issues. Daily tasks include diagnosing and troubleshooting system problems, monitoring basic network performance, and assisting with secure access to company systems and applications. The IT Support professional will collaborate with internal teams to ensure stable connectivity, maintain security protocols, and deliver responsive customer service to end users through email, chat, or phone. The role may also include documenting solutions, updating knowledge bases, and recommending improvements to IT processes.
Qualifications
Candidates should possess Information Technology and Network Administration skills to support and maintain systems and connectivity.
Candidates should possess Troubleshooting skills to diagnose, analyze, and resolve technical issues efficiently.
Candidates should possess Network Security skills to help safeguard data, systems, and remote access channels.
Candidates should possess Customer Service skills to communicate clearly with users and provide timely, professional support.
Relevant experience in IT support, helpdesk, or technical assistance roles, preferably in a remote environment.
Familiarity with common operating systems, office productivity tools, and basic cloud applications.
Strong organizational skills, attention to detail, and the ability to manage multiple support requests.
Diploma or degree in Information Technology, Computer Science, or a related field is preferred, or equivalent practical experience.

Work arrangement
No