IT Support Specialis

Role Description This is a part-time, remote role for an IT Support Specialist. The IT Support Specialist will provide technical assistance to tenants and internal users, resolving hardware and software issues related to desktop computers and common business applications. Day-to-day tasks include responding to help desk tickets, troubleshooting connectivity and configuration issues, and guiding users through solutions via phone, email, or remote access tools. The role also involves documenting incidents, maintaining basic IT records, and escalating complex issues to senior IT staff when needed. The specialist will collaborate with plaza management and vendors to support reliable, secure, and user-friendly IT environments.
Qualifications
Candidates should possess strong Technical Support and Help Desk Support skills for assisting users and managing support requests.
Candidates should possess solid Troubleshooting skills for diagnosing and resolving hardware, software, and connectivity issues.
Candidates should possess practical experience with Desktop Computers, including setup, configuration, and basic maintenance.
Candidates should possess foundational Information Technology knowledge, including operating systems, networks, and common office applications.
Relevant skills and qualifications include clear communication abilities, customer service orientation, attention to detail, and the capacity to work independently in a remote setting.
Experience with ticketing systems, remote support tools, and basic security best practices is beneficial.
An associate degree, technical certification (such as CompTIA A+), or equivalent practical experience in IT support is preferred.

Work arrangement
No