Vice President of Global Business Operations

Overview
We are a growing technology and financial services company focused on delivering innovative, technology-driven solutions across global markets. As we continue to expand internationally, we are seeking an experienced Vice President of Global Business Operations to lead and coordinate business operations across regions and help drive the company’s global growth strategy.
This is a senior leadership role responsible for connecting global strategy with day-to-day business execution. The VP of Global Business Operations will work closely with the CEO and executive leadership team to establish operating priorities, improve organizational efficiency, strengthen regional coordination, and ensure consistent execution across global markets.
The role requires a combination of strategic thinking, operational leadership, commercial understanding, and strong cross-functional management skills.
About the Role
As Vice President of Global Business Operations, you will oversee the company’s global business operations and help establish scalable systems, processes, and operating standards as the organization grows.
You will work across regional teams and corporate functions to align business priorities, improve execution, identify operational opportunities, and support expansion into new markets.
The ideal candidate has experience managing complex, multi-region organizations and understands how to balance global operating standards with the specific needs of individual markets.
Key ResponsibilitiesGlobal Business Operations
Lead and coordinate business operations across multiple geographic markets.
Develop scalable operating frameworks, processes, and management systems for global teams.
Establish clear operating priorities, responsibilities, and performance expectations.
Identify operational bottlenecks and implement practical solutions.
Improve efficiency, consistency, and scalability across global business functions.
Establish effective operating rhythms and reporting structures across regions.
Global Strategy & Execution
Partner with the CEO and executive leadership team to translate global strategy into actionable business plans.
Develop operating plans, priorities, milestones, and performance objectives for major initiatives.
Coordinate execution of strategic initiatives across regions and corporate functions.
Monitor progress against business objectives and identify execution risks.
Provide executive leadership with regular updates, analysis, and recommendations.
Regional Operations
Work closely with regional and country leaders to establish business priorities and operating plans.
Monitor regional performance and identify opportunities for improvement.
Support regional leaders in resolving operational and organizational challenges.
Promote collaboration and knowledge sharing across global teams.
Help establish consistent operating standards while accounting for local market requirements.
Support the development of regional organizational structures as the company expands.
Global Market Expansion
Support the company’s expansion into new geographic markets.
Coordinate market-entry initiatives across Strategy, Finance, Legal, Risk & Compliance, Operations, and Business Development.
Evaluate operational requirements associated with new markets and business opportunities.
Develop scalable processes to support new regions, customers, products, and services.
Monitor the performance and operational development of newly established markets.
Commercial Operations
Partner with Sales and Business Development leadership to support global growth objectives.
Improve coordination between commercial teams and operational functions.
Support strategic account planning and major business initiatives.
Identify opportunities to improve customer acquisition, onboarding, retention, and expansion processes.
Work with Customer Success and Operations to strengthen the overall customer lifecycle.
Cross-Functional Leadership
Collaborate with Product and Engineering to align technology priorities with global business requirements.
Partner with Finance on budgeting, forecasting, resource allocation, and business performance.
Work with Risk & Compliance to incorporate appropriate risk management and regulatory considerations into global operations.
Coordinate with Customer Success and Operations to improve service delivery and customer experience.
Partner with People and Talent leadership on organizational development and global workforce planning.
Business Performance & Reporting
Establish global operating KPIs and performance-management frameworks.
Monitor financial, operational, commercial, and customer-related performance across regions.
Develop dashboards and management reports for executive leadership.
Analyze business performance and identify trends, risks, and opportunities.
Establish accountability for key business objectives and operating results.
Provide data-driven recommendations to support executive decision-making.
Organizational Development
Build and develop high-performing global operations teams.
Establish appropriate organizational structures as the business scales.
Define roles, responsibilities, reporting relationships, and operating processes.
Develop leadership capabilities across regional and global teams.
Promote a culture of accountability, collaboration, continuous improvement, and operational excellence.
Strategic Projects
Lead high-priority global initiatives on behalf of executive leadership.
Manage complex projects involving multiple regions and business functions.
Establish project objectives, timelines, resources, milestones, and success measures.
Coordinate senior stakeholders and ensure effective decision-making.
Identify execution risks and implement appropriate solutions.
Leadership ScopeExecutive Leadership Team
Partner with the CEO and executive leadership team to establish global operating priorities, allocate resources, and execute strategic business initiatives.
Regional & Country Leadership
Work closely with regional leaders to align local business plans with global strategy and improve operating performance.
Product & Engineering
Collaborate on product development, technology priorities, implementation requirements, and market-specific business needs.
Sales & Business Development
Coordinate commercial operations, market expansion, strategic accounts, partnerships, and global growth initiatives.
Finance
Partner on budgeting, forecasting, financial planning, resource allocation, and regional performance management.
Risk & Compliance
Work closely with Risk, Compliance, and Legal teams to ensure global operations appropriately address applicable regulatory and operational requirements.
Customer Success & Operations
Improve customer onboarding, service delivery, operational processes, customer experience, and ongoing account management across global markets.
Preferred Background
The ideal candidate has significant senior leadership experience in global business operations, international operations, strategic operations, business management, or a related function, preferably within technology, FinTech, financial services, SaaS, payments, or another complex global industry. The candidate should have experience managing multi-region operations, working with senior executives and regional leaders, and coordinating complex initiatives across multiple business functions. Strong candidates will be comfortable moving between strategic planning and day-to-day execution and will have a strong understanding of how to build scalable operating structures while supporting growth across different markets.
Qualifications
15+ years of relevant professional experience in business operations, global operations, strategic operations, management, or related functions.
5+ years of experience in senior management or executive leadership roles.
Demonstrated experience managing or coordinating operations across multiple geographic markets.
Experience developing and executing global operating strategies.
Strong understanding of business operations, organizational management, and performance management.
Experience leading complex, cross-functional initiatives.
Strong financial and analytical skills with the ability to interpret business performance data.
Excellent communication, stakeholder management, and negotiation skills.
Ability to work effectively across different markets, cultures, and business environments.
Strong strategic planning and problem-solving abilities.
Experience in technology, FinTech, financial services, SaaS, payments, or related industries is preferred.
Willingness to travel internationally as required.
Key Performance Areas
Success in this role will be measured through:
Global operating performance
Execution of strategic business priorities
Regional coordination and alignment
Operational efficiency and scalability
Successful expansion into new markets
Cross-functional execution
Business performance visibility and reporting
Development of global and regional leadership teams
Customer and service delivery performance
Effective resource allocation and operational planning
What We Offer
Executive-level leadership opportunity within a

Work arrangement
No