CRM Dynamics Solutions Architect

Company Description Fusion Force Inc. is a technology services company focused on building long-term partnerships that help organizations deliver successful projects. For more than twenty-five years, the team has specialized in Data Analytics and Business Intelligence, supporting clients in areas such as customer retention, revenue growth, fraud detection, and identifying data anomalies. The company is committed to delivering projects on time and on budget, while consistently exceeding expectations. With an agile and scalable model, Fusion Force enables businesses to accelerate growth without concerns about their technology team’s ability to meet evolving needs. Applicants can expect a trust-based, collaborative environment that values reliable delivery and technical excellence.
Role Description The CRM Dynamics Solutions Architect is a contract , REMOTE role. This role involves designing end-to-end Microsoft Dynamics CRM solutions, including system architecture, integrations, data models, and configuration aligned with client business goals. The architect collaborates with stakeholders to understand business processes, translate requirements into technical designs, and guide implementation teams through build, customization, and deployment activities. Day-to-day tasks include leading solution workshops, advising on best practices, supporting presales efforts with demos and technical proposals, and ensuring solution performance, security, and scalability. The role also includes mentoring team members, coordinating with consulting partners, and providing ongoing optimization and improvement recommendations for deployed CRM solutions.
Qualifications
Strong Solution Architecture skills, including designing scalable, secure, and integrated Microsoft Dynamics CRM solutions.
Consulting experience with stakeholders to gather requirements, define business needs, and translate them into technical designs.
Ability to analyze and optimize Business Process workflows to ensure efficient, user-friendly CRM implementations.
Experience in Presales activities such as solution demos, technical presentations, and contributing to proposals and estimates.
Hands-on expertise in Customer Relationship Management (CRM) platforms, preferably Microsoft Dynamics, including configuration and customization.
Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience.
Experience with system integrations (APIs, middleware), data migration, and CRM-related security and compliance practices.
Strong communication, documentation, and stakeholder management skills, with the ability to work in cross-functional teams.
Relevant certifications in Microsoft Dynamics or solution architecture are a plus.
The areas becoming more important are:
Copilot
Omnichannel texting
Canvas apps
Power Apps
Power Automate
Other Power Platform capabilities
AI-related work

Work arrangement
No