Sales Operations Specialist

Company Description Anjali Tours and Travel is an airlines and aviation company with its primary office located at Mumbai , IndiaThe organization focuses on providing travel services and solutions to a diverse customer base, including individual travelers and corporate clients. With a commitment to reliability and customer satisfaction, Anjali Tours and Travel works to deliver smooth booking experiences and tailored travel itineraries. The company values professionalism, operational efficiency, and strong client relationships, creating an environment where team members can contribute to service excellence and business growth.
Role Description The Sales Operations Specialist is a full-time, on-site role based in Mumbai. This position supports the sales team by managing daily operational activities such as maintaining sales databases, updating customer records, preparing sales reports, and tracking performance metrics. The specialist coordinates with sales representatives and customer service teams to streamline processes, improve response times, and ensure accurate documentation of bookings and contracts. Additional responsibilities include analyzing sales data to identify trends, assisting in forecasting, optimizing workflows and tools, and supporting the implementation of sales initiatives and promotions. The role requires close collaboration across departments to enhance efficiency, customer satisfaction, and overall revenue performance.
Qualifications
Strong Analytical Skills with the ability to interpret sales data, identify patterns, and provide actionable insights.
Excellent Communication skills for collaborating with internal teams and interacting with clients and partners.
Proven Customer Service capabilities to support travelers, resolve issues promptly, and maintain high satisfaction levels.
Experience in Sales and Sales Operations, including managing pipelines, tracking performance, and supporting sales processes.
Proficiency with CRM systems and sales reporting tools; advanced skills in spreadsheets and basic data visualization are an advantage.
Bachelor’s degree in Business, Commerce, Marketing, or a related field, or equivalent practical experience.
Detail-oriented mindset with strong organizational skills and the ability to manage multiple tasks and deadlines.
Prior experience in travel, aviation, or related service industries is preferred but not mandatory.

Work arrangement
No