Customer Success Specialist, Entry Level

Jobright is a personal AI job search agent that simplifies and accelerates the job search process. The Customer Success Specialist helps customers adopt the product through onboarding, workflow guidance, progress follow-up, usage monitoring, customer education, and feedback coordination.
Why Join Us
• Build real, production AI agents used by real users
• High ownership and impact
• Work at the intersection of AI, agents, and product
• Shape how people experience AI-driven job search
Responsibilities
• Coordinate onboarding steps, explain product workflows, and help customers identify practical next actions
• Follow up with customers on agreed goals, capture progress, and identify obstacles to product adoption
• Maintain accurate customer notes, onboarding checklists, and follow-up actions in a CRM or shared tracker
• Monitor available usage and feedback signals, flag customers who need help, and coordinate support with colleagues
• Share recurring customer questions and product feedback with the relevant teams
• Prepare clear customer education materials and maintain onboarding guidance as workflows change
Qualification
Required
• Entry-level candidates are welcome; experience may come from customer-facing work, volunteering, internships, or team projects
• Clear, empathetic written and verbal communication in English
• Ability to explain a digital workflow patiently and confirm that the customer understands the next step
• Strong organisation, reliable follow-up, and attention to detail when recording customer information
• Comfort learning software tools and collaborating with colleagues in a remote environment
Preferred
• Exposure to a CRM, help centre, onboarding programme, or customer education project
• Basic spreadsheet skills and interest in using customer feedback to improve adoption
• Experience helping others learn a software product or complete a new process

Work arrangement
No