Assistant Service Manager

Company Description Royal Automobile Pvt Ltd is an established automotive service provider committed to delivering reliable and efficient vehicle maintenance solutions. The company focuses on high-quality service standards, customer satisfaction, and adherence to safety and compliance norms. With a growing customer base, Royal Automobile Pvt Ltd offers a professional work environment that encourages learning and skill development. Team members collaborate closely to ensure timely service delivery, transparent communication, and consistent performance. The organization values integrity, accountability, and continuous improvement in all aspects of its operations.
Role Description The Assistant Service Manager will support daily operations of the service department, ensuring smooth workflow and high service quality. Responsibilities include coordinating vehicle service schedules, supervising service staff, monitoring work progress, and maintaining accurate service records. The role involves interacting with customers, understanding their service needs, providing clear updates, and resolving concerns in a professional manner. The Assistant Service Manager will assist in quality checks, adherence to safety and company standards, and optimization of resources to meet service targets. This is a full-time, on-site role based in Gwalior, requiring regular collaboration with technicians, front-office staff, and management.
Qualifications
Strong customer service and communication skills to manage client interactions, explain service work, and handle inquiries or issues effectively.
Organizational and time-management abilities to schedule jobs, prioritize workloads, and ensure timely completion of service tasks.
Basic technical understanding of automobiles and service processes to coordinate work with technicians and review service outcomes.
Team leadership and people-management skills to support service staff, foster collaboration, and maintain a positive work environment.
Proficiency in using computer systems and service management software for record-keeping, reporting, and tracking service status.
Attention to detail and problem-solving skills to identify service issues, monitor quality, and support continuous improvement.
Ability to work on-site full time in Gwalior and adapt to a fast-paced automotive service environment.
Diploma or degree in automotive engineering, mechanical engineering, or a related field, or equivalent practical experience in auto service management.
Prior experience in an automotive workshop, service center, or related customer-facing role is preferred.

Work arrangement
No