Sales Manager – Business Growth & Customer Solutions

CLARIVOXX is a customer experience and business insights initiative focused on helping organizations better understand their customers, improve support operations, and turn customer data into actionable business insights.
The project brings together Customer Experience, Customer Success, Customer Support, Analytics, Business Intelligence, and AI-driven solutions to identify opportunities, improve processes, strengthen customer relationships, and support data-driven decision-making.
CLARIVOXX aims to connect customer-facing functions with business insights to help organizations build more efficient, informed, and customer-centric strategies.
Role Description
Sales Manager – Business Growth & Customer Solutions is a full-time remote role responsible for driving new business, developing strategic relationships, expanding existing accounts, and positioning CLARIVOXX solutions according to client needs.
The Sales Manager will manage the full B2B sales cycle, from prospecting and qualification to discovery meetings, solution presentations, proposals, negotiation, and closing. The role also involves developing a strong sales pipeline, maintaining accurate CRM and forecast data, and building long-term relationships with clients.
Working closely with Customer Success, Customer Support, Analytics, and Business Insights, the Sales Manager will help identify customer challenges, translate business needs into practical solutions, and contribute to refining CLARIVOXX's offerings and go-to-market strategy.
Key Responsibilities
Develop and execute B2B sales and business development strategies.
Identify, prospect, qualify, and engage potential clients.
Manage the complete sales cycle from initial outreach to closing.
Conduct discovery meetings to understand customer objectives and challenges.
Develop tailored proposals and presentations based on client needs.
Build and maintain strong relationships with decision-makers and key stakeholders.
Expand existing accounts and identify additional business opportunities.
Maintain accurate CRM records, sales forecasts, and pipeline information.
Collaborate with Customer Success, Support, and Analytics teams to develop integrated solutions.
Monitor market trends, customer needs, and competitive developments.
Gather customer feedback and communicate insights to improve products, services, and sales strategies.
Track sales performance and work toward agreed business growth objectives.
Qualifications
Experience in B2B sales, business development, account management, or consultative selling.
Strong understanding of Customer Experience, Customer Success, and Customer Support.
Ability to translate customer needs and operational challenges into practical business solutions.
Familiarity with business analytics, customer insights, and data-driven decision-making.
Experience with process improvement, solution design, or digital business solutions is an advantage.
Strong communication, presentation, negotiation, and relationship-building skills.
Experience using CRM platforms and managing sales pipelines.
Experience in SaaS, AI, digital solutions, CX platforms, analytics, or related industries is a plus.
Demonstrated ability to work toward and achieve sales or business development targets.
Bachelor's degree in Business, Marketing, Analytics, or a related field, or equivalent practical experience.
Ability to work independently and effectively in a remote-first environment.
Fluency in English; additional languages are an advantage.
What CLARIVOXX Offers
100% remote working environment
Flexible and autonomous working culture
Opportunity to contribute to a growing project from an early stage
Direct involvement in business development and strategy
Exposure to CX, analytics, AI, and digital solutions
Professional growth and opportunities to take ownership
Collaborative and international working environment
Employment Type: Full-time
Workplace: Remote
Department: Sales & Business Development

Work arrangement
No