Collections Specialist

Company Description Busy Business accounting software is a growing fintech company originally founded in Betul, Madhya Pradesh, India. The organization focuses on providing accessible, reliable accounting solutions to small and medium-sized businesses. By combining user-friendly technology with practical financial tools, Busy Business helps clients simplify bookkeeping, manage cash flow, and improve overall financial visibility. Team members contribute to a product used by businesses aiming to modernize their financial operations and strengthen their long-term stability.
Role Description The Collections Specialist is a full-time, on-site role based in Delhi. The person in this position is responsible for contacting customers regarding outstanding balances, negotiating payment arrangements, and ensuring timely cash collection in alignment with company policies. Daily activities include making outbound calls, responding to customer inquiries, updating account information in the system, and tracking payment commitments and follow-ups. The role also involves collaborating with finance and customer service teams to resolve disputes, reconcile accounts, and maintain accurate records. This position requires consistent adherence to compliance standards and professional communication while working toward collection targets.
Qualifications
Strong skills in Debt Collection and Cash Collection, with the ability to manage delinquent accounts and meet recovery targets.
Effective Communication and Customer Service abilities, including clear verbal and written communication and a customer-focused approach to resolving issues.
<libasic understanding of finance, including account reconciliation, invoicing, and payment tracking.< li>
Attention to detail, accuracy in data entry, and proficiency with accounting or CRM software tools.
Ability to work on-site in Delhi, meet deadlines, and handle a high volume of calls and account reviews.
Prior experience in collections, accounts receivable, or a related financial operations role is preferred.
Relevant diploma or degree in finance, accounting, business, or a related field is an advantage.

Work arrangement
No