Customer Service Representative

Are you passionate about customer service and thrive in a fast-paced environment? Join our growing 3PL logistics team and help deliver exceptional service to our customers every day!
About the Role
We are seeking motivated and dependable Customer Service Representatives to support daily logistics and transportation operations. This position serves as a key point of contact between customers, drivers, carriers, and internal teams to ensure shipments are handled efficiently and professionally.
Responsibilities
* Communicate with customers regarding orders, shipments, and delivery updates
* Coordinate with warehouse and transportation teams to resolve issues quickly
* Enter and maintain accurate customer and shipment information
* Respond to emails and phone inquiries in a timely and professional manner
* Track shipments and provide proactive status updates
* Assist with scheduling, documentation, and general administrative support
* Deliver outstanding customer service while managing multiple priorities
Qualifications
* 1+ years of customer service experience preferred
* Logistics, transportation, warehouse, or 3PL experience is a plus
* Strong communication and problem-solving skills
* Ability to multitask in a fast-paced environment
* Proficient with Microsoft Office and data entry systems
* Positive attitude and team-oriented mindset

Work arrangement
No