Head of Operations (Marketing Agency)

Role: Head of Operations
Location: Delhi (in-office, daily)
Reports to: Founders
About the Role
Per4mance Guru is a fast-growing, AI-native performance marketing agency serving brands across India, UAE, and the US. We're hiring a Head of Operations to build and own the operating system of the agency — SOPs, KPIs, automation, and accountability — so that every function runs on process, not tribal knowledge.
What You'll Own
Design, document, and maintain SOPs across every core function: client onboarding, campaign QA, reporting, escalations, and internal workflows
Build and own KPI dashboards that track adherence and output across teams
Set up automation for repetitive internal workflows (n8n, GHL, or similar tools)
Own the onboarding framework — new hires reach independent execution within 7–10 days
Run regular accountability check-ins across teams — without owning campaign strategy or execution
Spot process gaps before they become client-facing problems
Evaluate and implement internal tooling that reduces manual work
What This Role Does NOT Do
Client calls or campaign strategy/execution (stays with the performance team)
Hiring/firing decisions, unless explicitly delegated
Who You Are
1-3+ years in operations, project management, or business systems — agency background required (must)
Have set up or scaled systems from scratch, ideally in a fast-moving, multi-client environment
Strong bias toward documentation and repeatability, not just getting things done once
Comfortable with automation and dashboard tools (n8n, Zapier, GHL, Notion, Power BI/Sheets)
Data-literate, process-obsessed, comfortable holding others accountable
Success in 90 Days
Every core function has a documented SOP, a live KPI dashboard is running, and a new hire can go from day one to independent execution in under 10 days.
Work Setup: Full-time, in-office daily at PG's Delhi office (Gujaranwala Town).

Work arrangement
No